Customer Care Learner at Givaudan

Core Responsibilities       

• Process sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines. Act as liaison between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.        
• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
• Provide support for assigned customers and affiliates to meet order requirements
• Day to day communication with customers, operations and sales
• Interpret and analyse client schedules and prioritise orders
• Resolve issues and handle customer complaints internally and externally
• Confirm pricing, inventory availability and provide ship date information
• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
• Coordinate with planning on information relating to demand planning and stock positions
• Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
• Provide coverage and support accounts for other team members as necessary
• Properly identify the right communication method based on the sense of urgency and issue
• Knows how to diffuse a difficult situation and get resolution with the customers
• Identify opportunities for improvements in customer care

Academic Background      

• High School or Secondary Education
• Associate or University Degree Preferred

Technical Skills                           

• Interpersonal and Communication Skills
• Basic Knowledge of SAP or Order Entry Systems
• Basic Inventory Management knowledge
• Microsoft Office Expertise