Customer Care Liaison Officer at Hyundai Automotive South Africa

Job Summary:

• Hyundai Automotive South Africa is looking for a customer care liaison officer to provide efficient and accurate customer service by handling inquiries and requests in a timely manner, in line with standard procedures and service guidelines.

Key Responsibilities

• Respond to customer queries professionally via calls or other channels
• Resolve issues or escalate where necessary
• Maintain accurate records and reports of interactions
• Deliver services in line with company standards and service level agreements
• Ensure high levels of customer satisfaction
• Work efficiently to meet performance targets and minimise delays

Requirements

• 0–1 year minimum experience (1–3 years preferred)
• Experience in a customer service or contact centre environment
• Basic understanding of systems and customer service processes

Key Competencies

• Strong customer focus and communication skills
• Problem-solving and sound judgement
• Teamwork and interpersonal skills
• Planning and organisational ability
• Results-driven with attention to quality
• Resilience and ability to handle pressure

Technical Skills

• Basic knowledge of contact centre operations
• Understanding of customer service principles and client interaction

Closing Date 03 April 2026