Customer Care Officer at Amrod

Minimum Skills and Knowledge Required

• Standard 10 / Grade 12 or equivalent.
• Experience in a similar position or experience at Amrod or in a similar environment will be advantageous.
• Above average verbal and written English communications skills to communicate professionally with customers and internally, both telephonically and by email.
• Above average communication and telephone skills
• Excellent computer literacy (MS Office)
• Experienced in dealing with customers.
• Knowledge of Amtrack will be advantageous.

Key Performance Area

• Resolve customer queries speedily and satisfactorily by liaising with relevant departments to determine and fix all issues from the beginning to the end (this includes all administration, get branding done, deliveries, push production, correct reporting etc.).
• Investigate issues that arise from clients and determine where the fault came from.
• Make decisions on issues that arise and find workable solution for the client, whilst taking into consideration the cost to the company.
• Report all issues to relevant departments (as well as for tracking purposes).
• Handle courier quotes, bookings and delivery confirmation.  
• Assist irate clients in a professional and diplomatic manner.
• Meet with clients in the showroom to assist with customer care issues.
• Follow through and follow up with clients to ensure that all issues were resolved to the client’s satisfaction.
• Guide and educate clients on “How Amrod Works” and how better to work with Amrod.
• Work hand in hand with other departments to ensure that clients’ expectations are met.
• Adhere to health and safety requirements and ensure compliance at all times.
• Assist in other positions and departments in accordance with operational requirements.
• Maintain and improve housekeeping and hygiene standards within department.