Customer Care Representative at Oza Holdings

Purpose of the role:

• The purpose of this role is to ensure smooth customer service operations by proactively managing customer accounts, credit limits, and queries across multiple communication channels. The successful candidate will serve as a key liaison between customers and internal departments—Logistics, Sales, and Finance—to resolve account issues and coordinate delivery timelines. Additionally, the role supports administrative tasks and service quality initiatives to enhance customer satisfaction and operational efficiency.

Key Responsibilities:

• Monitor daily customer credit limits and inform customers approaching their limits to ensure smooth order processing.
• Handle all customer queries via the customer care line and WhatsApp.
• Act as the liaison between Customer, Logistics, Sales, and Finance regarding account issues.
• Communicate estimated time of arrivals (ETAs) for customer loads.
• Manage general account queries.
• Conduct quarterly customer surveys to assess overall service satisfaction.
• Perform data capturing tasks as required.
• Assist with general logistics and administrative duties when needed.

Minimum Requirements:
Skills and Competencies:

• Excellent communication and interpersonal skills.
• Customer-focused with strong problem-solving abilities.
• Attention to detail and accuracy in handling data.
• Ability to work collaboratively across multiple departments.
• Proficient in office software and data management systems.
• SAP experience

Qualifications and Experience:

• Grade 12 / Matric (essential).
• Diploma in Business Administration, Logistics, or related field (advantageous).
• Minimum 2–3 years’ experience in sales administration or customer service environment.
• Experience with SAP Sales and Distribution (SD) Module (advantageous).
• Knowledge of the cement, manufacturing, or logistics industry (advantageous).