We're SA's fastest-growing Chicken Franchise! More than 100 stores in less than 4 and a half years... and we're just getting started! Were on a mission to DISRUPT the fast-food industry and were growing the right flock to build our amazing brand. At Pedros, we value our People. Its the People who cook our chicken, the People who serve our chic...
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Job Description
- We are currently recruiting for our high-performing and busy Pedros Store in Cape Town, Mitchells Plain Westgate. This opportunity is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent service while supporting our continued growth and operational excellence.
Purpose
- Responsible for preparing and grilling menu items to Pedros quality and safety standards while ensuring consistency, speed, and presentation.
Key Responsibilities
- Prepare, season, and grill chicken and other menu items according to approved recipes.
- Monitor cooking temperatures, timing, and portion control.
- Ensure food quality, taste, and presentation meet brand standards.
- Conduct daily equipment checks and report faults.
- Maintain strict hygiene and food safety standards.
- Manage stock rotation (FIFO) and minimise waste.
- Clean grills, workstations, and utensils regularly.
- Assist with stock counts and ingredient preparation.
- Support kitchen operations during peak periods.
- Comply with health, safety, and company policies.
Competencies Required
- Attention to detail
- Time management
- Quality orientation
- Ability to work under pressure
- Reliability
- Teamwork
- Basic technical cooking skills
- Health and safety awareness
Requirements
- Previous kitchen or grilling experience preferred.
- Knowledge of food safety practices.
- Ability to work shifts, weekends, and public holidays.
go to method of application »
Job Description
- We are currently recruiting for our high-performing and busy store in Cape Town , Mitchells Plain Westgate . This opportunity is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent service while supporting our continued growth and operational excellence.
Purpose
- Manage shift operations and ensure service, quality, and productivity standards are consistently achieved.
Key Responsibilities
- Greet customers warmly and create a positive first impression
- Take customer orders accurately (in person, drive-thru, or online pickups)
- Present food and drinks neatly, correctly, and on time
- Ensure orders match receipts and special requests
- Maintain cleanliness of the counter, dining area, and presentation stations
- Follow food safety, hygiene, and company standards at all times
- Work closely with kitchen staff to ensure smooth order flow
- Resolve minor customer concerns politely and escalate when necessary
- Restock items such as cups, lids, sauces, and napkins
Competencies
- Strong communication and customer service skills
- Accuracy and attention to detail
- Ability to work in a fast-paced environment
- Time management and multitasking
- Teamwork and cooperation
- Basic cash-handling and POS skills
- Problem-solving and adaptability
- Good personal hygiene and professionalism
Requirements
- Previous supervisory experience preferred.
- Strong leadership and organisational skills.
- Ability to work independently.
go to method of application »
Job Description
- Step into a role packed with energy and opportunity at one of our thriving Pedros stores! We’re seeking an enthusiastic team player who thrives in a fast-paced environment and has the passion to deliver flame-grilled perfection every day. If you’re ready to ignite your career with real momentum and join a flock that’s soaring across SA—cluck yeah, this is your moment.
Purpose
- Provide efficient, accurate, and friendly service while managing customer transactions and front-counter operations.
Key Responsibilities
- Process customer orders and payments accurately.
- Operate POS systems and troubleshoot basic issues.
- Handle cash, card, and digital payments responsibly.
- Issue receipts and manage refunds or exchanges.
- Promote specials and upsell products.
- Manage customer queues effectively.
- Resolve basic customer queries and complaints.
- Maintain cleanliness and organisation of the counter area.
- Balance cash and submit end-of-shift reports.
- Protect company assets and prevent losses.
Competencies Required
- Numerical accuracy
- Customer service orientation
- Communication skills
- Integrity and honesty
- Attention to detail
- Stress tolerance
- Sales orientation
- Problem-solving ability
Requirements
- Previous cashier or retail experience preferred.
- Strong numeracy skills.
- Professional appearance and attitude.
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Job Description
Established and Busy Store – Staffing Requirement
- We are currently recruiting for our high-performing and busy Pedros store in Blue Downs. This opportunity is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent service while supporting our continued growth and operational excellence.
Purpose
- Responsible for preparing and grilling menu items to Pedros quality and safety standards while ensuring consistency, speed, and presentation.
Key Responsibilities
- Prepare, season, and grill chicken and other menu items according to approved recipes.
- Monitor cooking temperatures, timing, and portion control.
- Ensure food quality, taste, and presentation meet brand standards.
- Conduct daily equipment checks and report faults.
- Maintain strict hygiene and food safety standards.
- Manage stock rotation (FIFO) and minimise waste.
- Clean grills, workstations, and utensils regularly.
- Assist with stock counts and ingredient preparation.
- Support kitchen operations during peak periods.
- Comply with health, safety, and company policies.
Competencies Required
- Attention to detail
- Time management
- Quality orientation
- Ability to work under pressure
- Reliability
- Teamwork
- Basic technical cooking skills
- Health and safety awareness
Requirements
- Previous kitchen or grilling experience preferred.
- Knowledge of food safety practices.
- Ability to work shifts, weekends, and public holidays
go to method of application »
Job Description
DUTIES AND RESPONSIBILITIES:
- Overseeing overall operation of the restaurant/ take-away
- Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
- Overseeing and managing stock control, purchasing and orders
- Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
- Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
- Managing staff including discipline and work rosters.
- Work within a team and drive the restaurant/take-away forward
- Ensuring compliance with health and safety regulations
- Ensure daily opening and closing procedures are conducted at the store
- Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
- Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
- People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
- Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
- Performance evaluation of staff
REQUIREMENTS:
- Restaurant and Fast-Food Service experience. Minimum 3 years in Managerial role experience required
- Micros experience and knowledge - Advantageous
- Management skills
- Organizational skills
- Customer service and good verbal communication skills
go to method of application »
Position Overview
- Pedros is one of South Africa’s fastest-growing flame-grilled chicken brands, recognised for bold flavour, strong value, and an energetic brand personality. As we continue expanding nationally and into new markets, our digital presence plays a critical role in how we connect with customers, build loyalty, and shape the brand’s voice in real time.
- We are seeking a digitally astute, people-focused Community Manager to lead and standardise community management across multiple regions, ensuring a consistent brand voice, strong engagement performance, and proactive reputation management.
- This role requires someone who genuinely lives and breathes online communities. The ideal candidate must love social media, be naturally curious about customer conversations, and take real enjoyment in engaging with people online every day.
- Community management is often made up of many small interactions — responding to comments, answering messages, guiding conversations, and resolving issues — so this person must not shy away from the hands-on, sometimes repetitive nature of the work.
- Instead, they should see it as an opportunity to build relationships, strengthen the brand, and turn everyday conversations into meaningful customer experiences.
Key Responsibilities
- Manage all comments, DMs, and reviews are responded to in line with brand tone across the Pedros group brands (Pedros, Wackys & Bird & CO)
- Maintain a minimum 80% response rate across platforms
- Ensure average response time remains under 24 hours
- Standardise community management processes across multiple countries
- Liaise with Marketing Consultants in-region to ensure brand responses are customised per country
- Develop and maintain engagement guidelines, SOPs, and response frameworks
- Ensure consistent brand tone and quality across all platforms and regions
- Conduct regular quality assurance on responses and engagement
- Oversee daily engagement across all social platforms (Facebook, Instagram, TikTok, X, etc.)
- Manage Google Reviews and third-party review platforms
- Google Listings Management - Social Places
- All Monthly Digital Rating Reports
- Management of SMS portal and reporting
- Monitor brand sentiment and social listening tools
- Identify emerging trends, risks, or potential PR issues
- Escalate customer service matters and track resolution
- Support drafting of responses in sensitive situations
- Protect and enhance the brand’s digital reputation
- Identify opportunities for reactive and community-led content
- Collaborate with Content and Design teams to inform content strategy
- Share cross-market best practices and insights
- Track engagement, sentiment, and community growth metrics
- Monitor SOP performance (response rate and response time)
- Compile weekly and monthly performance reports with actionable recommendations
Requirements
- 2–5 years’ experience in Community Management or social media
- Proven experience managing teams and/or freelancers
- Experience managing multi-region or multi-country and miltu brand communities
- QSR, retail, or FMCG experience advantageous
- Strong understanding of social platforms, digital trends, and social listening tools
- Excellent written communication skills (clear, engaging, brand-aware)
- Strong customer service orientation
Qualifications
- Degree or Diploma in Marketing, Communications, or related field
Key Competencies
- Strong Accountability
- Calm and solution-oriented under pressure
- Strategic thinker with strong operational execution
- Detail-oriented and highly organised
- High ownership mindset
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ROLE PURPOSE
- The Senior Operations Manager is responsible for implementing and maintaining the Operations Management System across all allocated stores.
- The role focuses on driving sustainable profitability, operational excellence, brand compliance, and people development, while ensuring all Standard Operating Procedures (SOPs), food safety standards, and service benchmarks are consistently achieved.
KEY RESPONSIBILITIES
Operational Performance & Profitability
- Manage and support all operational issues across allocated stores.
- Drive turnover growth, customer count growth, gross profit, and profitability performance in line with benchmarks.
- Ensure effective cost control, including food cost, labour, and operational expenses.
- Monitor and improve service efficiency including all performance-based metrics.
SOP, Quality & Compliance
- Ensure Food Quality always remains the primary focus.
- Ensure strict adherence to all SOPs, policies, and operational standards.
- Maintain brand audit, food safety audit, and mystery shopper scores above required minimum benchmarks.
- Ensure food safety compliance, hygiene standards, equipment servicing, and corrective actions are consistently implemented.
- Monitor and action audit outcomes, compliance risks, and operational gaps.
People Management & Leadership
- Plan, organise, lead, and control store management and teams to meet or exceed performance targets.
- Coach, mentor, and develop Store Managers and teams to improve performance and capability.
- Drive engagement, reduce voluntary staff and management turnover, and build high-performing teams.
- Ensure training, onboarding, and performance management processes are executed effectively.
Customer Experience & Brand Standards
- Ensure high levels of customer satisfaction across all channels.
- Monitor customer complaints, ensure timely resolution, and implement corrective actions.
- Drive positive digital ratings, QR survey participation, and Net Promoter Score performance as well as all Customer experience metrics.
- Uphold and reinforce Pedros’ leadership principles, values, High performance and customer obsession culture.
Reporting, Administration & Communication
- Prepare, analyse and review weekly and monthly operational reports.
- Ensure accurate reporting on KPIs, audits, financial performance, and action plans.
- Maintain effective communication with stores, management, and support teams.
- Support execution of marketing plans, promotions, and operational initiatives.
KEY PERFORMANCE INDICATORS (KPIs)
The Operations Manager will be measured against, but not limited to:
- Like-on-like turnover and customer growth
- EBITDA and gross profit % targets
- Brand audit, food safety audit, and mystery shopper scores
- Service speed (SOS, drive-thru, delivery metrics)
- Customer complaints ratio and digital ratings
- Staff and management turnover rates
- Delivery aggregator uptime and performance
QUALIFICATIONS & EXPERIENCE
- Qualification in Operations, Marketing, Business Development, or Business Administration
- Franchise and/or Corporate Store experience
- GAAP / Micros system experience
- Minimum 2 years’ experience as a multi store operator or similar role
- Proven experience managing multi-site operations in a high-volume environment
TECHNICAL & BEHAVIOURAL COMPETENCIES
Technical Skills
- Strong operational and financial acumen
- Ability to manage quality control and SOP compliance
- Proven ability to achieve sales, GP%, and profitability targets
- Advanced MS Office skills
- Strong reporting and analytical capability
Behavioural Skills
- Excellent communication and interpersonal skills
- Strong leadership and people management ability
- High Emotional understanding (EQ)
- Ability to work under pressure and manage multiple priorities
- High attention to detail
- Ability to work autonomously and collaboratively
- Strong problem-solving and decision-making skills
ADDITIONAL REQUIREMENTS
- Valid driver’s licence
- Own vehicle (preferred)
- Willingness to travel regularly within the region
- Availability to support operational requirements outside standard hours when required
Closing Date 20 March 2026
go to method of application »
Job Description
- Step into a role packed with energy and opportunity at one of our thriving Pedros stores! We’re seeking an enthusiastic team player who thrives in a fast-paced environment and has the passion to deliver flame-grilled perfection every day. If you’re ready to ignite your career with real momentum and join a flock that’s soaring across SA—cluck yeah, this is your moment.
PURPOSE:
- To ensure that quality products are received and prepared for customers according to SOP.
DUTIES AND RESPONSIBILITIES:
- Maintain cleanliness and hygiene standards according to SOP
- Maintain food safety standards according to SOP
- Prepare menu items according to SOP whilst maintaining speed of service
- Provide great customer service
REQUIREMENTS:
- Restaurant and Fast-Food Service experience, minimum 1-year related experience required
- Customer Service
- Good Verbal Communication Skills
- National Senior Certificate
go to method of application »
Job Description
- We are currently recruiting for our high-performing and busy Pedros store in Elim. This opportunity is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent service while supporting our continued growth and operational excellence.
Purpose
- Responsible for preparing and grilling menu items to Pedros quality and safety standards while ensuring consistency, speed, and presentation.
Key Responsibilities
- Prepare, season, and grill chicken and other menu items according to approved recipes.
- Monitor cooking temperatures, timing, and portion control.
- Ensure food quality, taste, and presentation meet brand standards.
- Conduct daily equipment checks and report faults.
- Maintain strict hygiene and food safety standards.
- Manage stock rotation (FIFO) and minimise waste.
- Clean grills, workstations, and utensils regularly.
- Assist with stock counts and ingredient preparation.
- Support kitchen operations during peak periods.
- Comply with health, safety, and company policies.
Competencies Required
- Attention to detail
- Time management
- Quality orientation
- Ability to work under pressure
- Reliability
- Teamwork
- Basic technical cooking skills
- Health and safety awareness
Requirements
- Previous kitchen or grilling experience preferred.
- Knowledge of food safety practices.
- Ability to work shifts, weekends, and public holidays.
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Overseeing overall operation of the restaurant/ take-away
- Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
- Overseeing and managing stock control, purchasing and orders
- Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
- Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
- Managing staff including discipline and work rosters.
- Work within a team and drive the restaurant/take-away forward
- Ensuring compliance with health and safety regulations
- Ensure daily opening and closing procedures are conducted at the store
- Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
- Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
- People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
- Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
- Performance evaluation of staff
REQUIREMENTS:
- Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
- GAAP experience and knowledge - Advantageous
- Management skills
- Organizational skills
- Customer service and good verbal communication skills
- Problem-solving skills
Closing Date 31 March 2026
go to method of application »
ROLE PURPOSE
- The Operations Manager is responsible for implementing and maintaining the Operations Management System across all allocated stores. The role focuses on driving sustainable profitability, operational excellence, brand compliance, and people development, while ensuring all Standard Operating Procedures (SOPs), food safety standards, and service benchmarks are consistently achieved.
KEY RESPONSIBILITIES
Operational Performance & Profitability
- Manage and support all operational issues across allocated stores.
- Drive turnover growth, customer count growth, gross profit, and profitability performance in line with benchmarks.
- Ensure effective cost control, including food cost, labour, and operational expenses.
- Monitor and improve service efficiency including all performance-based metrics.
SOP, Quality & Compliance
- Ensure Food Quality always remains the primary focus.
- Ensure strict adherence to all SOPs, policies, and operational standards.
- Maintain brand audit, food safety audit, and mystery shopper scores above required minimum benchmarks.
- Ensure food safety compliance, hygiene standards, equipment servicing, and corrective actions are consistently implemented.
- Monitor and action audit outcomes, compliance risks, and operational gaps.
People Management & Leadership
- Plan, organise, lead, and control store management and teams to meet or exceed performance targets.
- Coach, mentor, and develop Store Managers and teams to improve performance and capability.
- Drive engagement, reduce voluntary staff and management turnover, and build high-performing teams.
- Ensure training, onboarding, and performance management processes are executed effectively.
Customer Experience & Brand Standards
- Ensure high levels of customer satisfaction across all channels.
- Monitor customer complaints, ensure timely resolution, and implement corrective actions.
- Drive positive digital ratings, QR survey participation, and Net Promoter Score performance as well as all Customer experience metrics.
- Uphold and reinforce Pedros’ leadership principles, values, High performance and customer obsession culture.
Reporting, Administration & Communication
- Prepare, analyse and review weekly and monthly operational reports.
- Ensure accurate reporting on KPIs, audits, financial performance, and action plans.
- Maintain effective communication with stores, management, and support teams.
- Support execution of marketing plans, promotions, and operational initiatives.
KEY PERFORMANCE INDICATORS (KPIs)
The Operations Manager will be measured against, but not limited to:
- Like-on-like turnover and customer growth
- EBITDA and gross profit % targets
- Brand audit, food safety audit, and mystery shopper scores
- Service speed (SOS, drive-thru, delivery metrics)
- Customer complaints ratio and digital ratings
- Staff and management turnover rates
- Delivery aggregator uptime and performance
QUALIFICATIONS & EXPERIENCE
- Qualification in Operations, Marketing, Business Development, or Business Administration
- Franchise and/or Corporate Store experience
- GAAP / Micros system experience
- Minimum 2 years’ experience as a multi store operator or similar role
- Proven experience managing multi-site operations in a high-volume environment
TECHNICAL & BEHAVIOURAL COMPETENCIES
Technical Skills
- Strong operational and financial acumen
- Ability to manage quality control and SOP compliance
- Proven ability to achieve sales, GP%, and profitability targets
- Advanced MS Office skills
- Strong reporting and analytical capability
Behavioural Skills
- Excellent communication and interpersonal skills
- Strong leadership and people management ability
- High Emotional understanding (EQ)
- Ability to work under pressure and manage multiple priorities
- High attention to detail
- Ability to work autonomously and collaboratively
- Strong problem-solving and decision-making skills
ADDITIONAL REQUIREMENTS
- Valid driver’s licence
- Own vehicle (preferred)
- Willingness to travel regularly within the region
- Availability to support operational requirements outside standard hours when required
Closing Date 27 March 2026
Method of Application
Use the link(s) below to apply on company website.
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