Group Reservations Supervisor/ Team Leader at Newmark Hotels

Job Advert Summary    

• Are you passionate about hospitality, exceptional service, and leading high-performing teams? We are looking for a Groups Reservations Supervisor / Team Leader to join our Central Reservations team and play a key role in delivering seamless group booking experiences across our portfolio of luxury hotels, lodges, and resorts.

Minimum Requirements    

• Previous experience in a Group Reservations, Reservations Supervisor, or Team Leader role within the hospitality industry.
• Opera / Opera Cloud experience 
• Strong knowledge of hotel reservation systems and Microsoft Office.
• Excellent leadership, organisational, and communication skills.
• Exceptional attention to detail and the ability to manage multiple priorities.
• Strong customer service orientation with a proactive, solution-focused approach.
• Ability to perform well under pressure in a fast-paced environment.

Duties and Responsibilities    

• Supervise and support the Groups Reservations team to achieve service excellence and performance targets.
• Manage the end-to-end group reservation process, ensuring accuracy, efficiency, and attention to detail.
• Coordinate with Sales, Revenue, Operations, and property teams to ensure successful group bookings and handovers.
• Monitor team productivity, reservation quality, and response times.
• Assist with staff training, coaching, performance management, and continuous development.
• Resolve escalated guest and client queries professionally and efficiently.
• Ensure all reservations are processed in accordance with company standards and revenue strategies.

Deadline:14th August,2026