Customer Collaboration Manager at Danone

ABOUT THE JOB

To assist the National Key Account Manager in all aspects of managing a Customer, with the objective to limit Admin for National Account Manager

CUSTOMER / SHOPPER UNDERSTANDING & INSIGHTS

• System expert on Customer Shopper Portals (Dunhumby/Insights)
• Analyzes all relevant information and identifies opportunities.

CUSTOMER MANAGEMENT

• Prepares Customer Reviews for Discussion Monthly
• Uses Customer specific data & Shopper data as inputs
• Managing the Customers Budgeted Spend Process in TTM after sign off from KAM
• Captures claims within TTM
• Liaise with NCM & SM in developing briefing docs for Sales force execution
• NPD – All PDF’s; Prop Docs; Listing Trackers; Trade Presenters

DRIVING CUSTOMER PORTAL

• Understands and monitors Customer on line sites and recommends changes (Graphic Content relevant)
• Full Logistic / Supply Chain Portal Management (Demand Planning/CSL/Monthly Scorecard/Range and Pricing.
• Leads any CSL issues and highlights to business

SYSTEMS MANAGEMENT & REPORTING

• Manage Customer Portal Interface (where applicable)
• Monitor SOH / Sales Out Data / CSL / Distribution / Pricing
• Captures all Pricing Deals in both Internal and Customer Systems
• Support the National Key Account Manager in pulling reports (Customer Review; Adhoc Reports; Nielsen; Trade Intelligence; Masterdata Store Clustering)
• Demand Management – align all promotional activity into internal system (Blue Planner) and ensure that Activity is correct and monitored.

ABOUT YOU

Experience:

• 4 years experience in a commercial environment

Reason for Essential qualification & Skills:

• Progression to more senior roles and possession of a basic commercial acumen

State specific complexities within the role:

• Customer Alignment
• Internal & External Stakeholder Management
• Analytical Skills / Commercial Acumen
• Collaboration & Influence across Customer & Internal
• Strong Systems Management through process