Customer Collaboration Manager (FTC: ^Month) - Bryanston at Danone

ABOUT THE JOB

• To assist the Head and Key Account Manager in Traditional Trade and Exports in all aspects of managing a customer, with the objective to grow in NSV and Profitability, through execution of appropriate sales strategies.

ABOUT YOU
KEY AREAS OF RESPONSIBILITY

Main job responsibilities along with summarized sub elements

CUSTOMER / SHOPPER UNDERSTANDING & INSIGHTS

• System expert on Customer Shopper Portals (IRI)
• Execution elements allocation in all TT by liaising with the Commercial Strategy & Planning Team
• Understands the Shopper missions and aligns instore execution opportunities with S&I

 PROFITABLE REVENUE GROWTH MANAGEMENT

• Post Analysis of promotion against identified ROI%
• Price indexing versus Competitors
• Analyzes and tracks investments within Customer against SKU and gives input into MIX/Pricing/Promotion

CUSTOMER MANAGEMENT

• Prepares weekly sales tracker per customer for discussion
• Prepares Customer Reviews for Discussion Monthly
• Prepares customer growth tracker reviews for Traditional Trade for monthly communication with customer
• Customer liaison for pricing, listings, promotions and administrative support to ensure alignment   between Danone and customer systems.
• Traditional Trade Customer Master-data management to ensure accuracy of store data
• Uses Customer specific data & Shopper data as inputs
• Prepares for each important negotiation, identifying ‘Must Gets’, ‘Wish List’ and ‘Concessions’
• Managing the Customers Budgeted Spend Process in TTM after sign off from KAM
• Co-ordinate trading term proposals in line with process
• Manages events and implements projects efficiently – Trade Shows / Customer Events
• NPD – All PDF’s; Prop Docs; Listing Trackers; Trade Presenters

CLAIMS & PRICING MANAGEMENT

• Captures claims within TTM
• Captures pricing claims within the system
• Manages Customer claims processes and accruals for sallies and tallies
• Manages Pricing differences between Danone and company portals
• Manages RTM allowances and claims
• Ensures Pricing compliance across the different Traditional Trade segments
• Liase with credit team to ensure that customer accounts are up to date

SYSTEMS MANAGEMENT & REPORTING

• Manage Customer Portal Interface (where applicable)
• Monitor SOH / Sales Out Data / CSL / Distribution / Pricing
• Leads any CSL issues and highlights to business
• Captures all Pricing Deals in both Internal and Customer Systems
• Understands and monitors Customer on line sites and recommends changes (Graphic Content relevant)
• Support the National Key Account Manager in pulling reports (Customer Review; Adhoc Reports; Nielsen; Trade Intelligence; Masterdata Store Clustering, Iri, MacMobile)
• Demand Management – align all promotional activity into internal system