Customer Contact Coordinator at CHEP

Purpose of the role

• Provide essential administrative and analytical support to the asset management team, ensuring smooth asset control, accurate audit processes, and high levels of customer service.
• Collaborate with cross-functional teams to manage asset flows, resolve discrepancies, and improve overall asset productivity and customer satisfaction through data-driven insights and efficient coordination

Key Responsibilities may include:

• Generate, analyze, and distribute reports from multiple systems (SAP, Salesforce) to support asset management activities, ensuring data accuracy and timely reporting.
• Coordinate and support asset audit processes, managing stock flows, reconciling discrepancies, and ensuring alignment with asset control procedures.
• Engage with customers to resolve issues related to asset discrepancies, improve satisfaction, and support efficient asset recovery and productivity initiatives.
• Provide administrative and operational support to Field Service teams, handling queries, conducting audits, and reporting on stock movements and asset control.
• Collaborate with internal departments such as Logistics, Finance, and Customer Service to align asset control processes, ensuring smooth operations and accurate data management.
• Maintain accurate records in CRM systems, ensuring timely updates to audit results, collection orders, stock flows, and customer interactions.
• Participate in projects aimed at improving data quality, asset control processes, and customer engagement, contributing to operational efficiency.
• Analyze key performance indicators (KPIs), prepare recommendations to improve customer experience, and support the development of process improvements within the asset management function.

Key Requirements

• Matric
• 1-2 years in Customer Care. 
• Accuracy, efficiency and consistency in data entry style work

Remote Type

• Not Remote

Skills to succeed in the role

• Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination

Deadline:22nd August,2025