Customer Delivery Clerk - Midrand DC - TFG Logistics at TFG (The Foschini Group)

Key Responsibilities:

• Print picking lists and proof of deliveries (PODs) for handover to delivery teams.
• Special instructions communicated with handover of paperwork to each team.
• Uploads endorsed PODs and supports reverse logistics and replacement process.
• Ships cartons on Warehouse Management System (WMOS) when delivery successful.
• Upload PODs for endorsements and successful deliveries.
• Filing of signed PODs.
• Stock queries and checks on warehouse and delivery systems.
• Admin tasks linked to re-scheduled, refunded and pending orders on Order Delivery System (ODS) and WMOS.
• Work closely with receiving, store and call Centre on returns back to DC.
• Provide log numbers to stores for returns to DC.
• Monitor WMOS stock reports linked to returns.
• Monitor and provide regular updates on stock handover progress and loading in delivery cage.
• Communicate with stores, HO and call centre on Manual PODs and general queries.
• Truck maintenance data capture and booking with vendors for services and repairs
• Drivers daily log sheets checked and filed
• Record daily cleaning of trucks and audit of assembly tool boxes
• License renewal of trucks
• Report on orders waiting on customers nearing 30 days not delivered
• Supports clearing of the delivery cage daily and maintaining required BOP standards
• Support Load Master with receiving and staging of units.
• Maintained regular and consistent attendance and adherence to work schedule.

Qualifications and Experience:

• Grade 12 (Matric).
• A minimum of 2 years working experience as a DC Clerk.
• Furniture distribution and delivery knowledge would be advantageous.

Skills: 

• Strong administrative skills.
• Support, drive and achieve daily team targets.
• Strong proficiency in MS Excel (i.e. aggregation worksheet functions [SUM, AVERAGE, etc.] data sorting and filtering, formatting, processing).
• System knowledge (WMOS, PMM and ODS will be an advantage).
• Understand and follow process.
• Strong organization skills and attention to detail with consistent follow-through.
• Proven ability to handle multiple tasks, meet deadlines and work under pressure.
• Strong written and verbal communication skills to interact and communicate effectively.
• To be a self-starter, work independently, use initiative and able to thrive in a dynamic, fast-paced environment.
• Supportive team player focused on customer service. 
• A high degree of accuracy and strong numeric ability.