Customer Development Team Lead - Evergreen at Colgate-Palmolive

The Customer Development Team Leader plays an intergral role in ensuring profitable growth by:

Business Development and Monitoring

• Building and managing relationships with key players in the customer(s) or channel at the regional and/or store level.
• Conducting negotiations as necessary ( listings,planograms,displays,promotion execution etc) at regional office and/or store level. They need to conduct regional/national business meetings and take control of pricing and the P&L
• Implementing and maintaining in-store tactics developed within Category Management partnerships with the Customer(s)
• Co-ordinating special events (store-level sell-in and communication ,materials management in-store etc.) in co-operation with the Business Development Manager.
• Working with customer service to track orders, troubleshoot and achieve customer service KPI’s.
• Working with Logistics to plan, analyse and forecast customers needs and to ensure on-time and complete delivery.
• Monitoring sales and distribution performance , particularly for new products and taking timely action to drive continuous improvement.
• Monitoring competitive activity at store level, recording and consolidating key activities, monitoring speed and breadth of distribution and identifying competitive best practices and discussing with the BDM so that they can proactively respond with strategic/tactical refinements.

In -  Store Personnel Management

• Regularly visiting stores in order to identify areas of improvement
• Monitoring performance vs objectives , providing continuos coaching and feedback and conducting appraisals based on data.
• Reviewing Field Sales and Merchandiser itineries ( location,frequency,duration vs plan) and roles to ensure optimal deployment of limited resource.
• Giving direction to in-store staff ( merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives. Identifying training needs and and developing training plans with the Team Leader.
• Working with the BDM to develop tools, merchandising materials  and in-store programmes for effective shelf management to induce shoppers to purchase Colgate products at shelf.
• Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs target.

In – Store Compliance

• Clearly communicating in-store objectives and monitoring execution of 5P targets, product availability, assortment by store format, shelf pricing ( regular and promoted) promotion implementation vs plan , share of shelf and planograms , POP placement vs plan.
• Resolving operational issues at head/regional offices or in-store

Education required:

• A minimum of a Bachelor's or similar degree is required. 
• Masters in Business Administration (Advantageous)

Experience Required:

• A proven track record of performance with at least 8 years of increasing Marketing/Customer Marketing/Sales responsibility and strong relationships his/her with customer(s)
• Fluent English 

Desired experience:

• Previous experience working in a Multinational matrix environment