Customer Engagement And Retention Specialist - Corporate Services at Intercare Group South Africa

Key Responsibilities

• Develop effective corporate communication strategies.
• Build and manage strong, lasting relationships with customers.
• Analyse customer feedback, behaviour and sentiment to increase loyalty and retention.
• Plan and execute internal & external communication projects for meaningful engagement with customers.
• Manage online customer relations on social media and other channels.
• Manage & execute departmental communication requirements.
• Develop and manage internal & external corporate publications and newsletters.
• Develop marketing communication and engagement products for new facilities.
• Provide content for Public Relations and SharePoint.

Requirements

• Bachelor’s Degree or NQF7 qualification in marketing, communication or similar.
• 4+ years’ experience in a marketing communication and customer engagement role in a corporate environment.
• Solid understanding and working experience on all the prominent social media channels (Facebook, LinkedIn, Instagram & Google My Business).
• Strong proficiency in Microsoft Office.
• Proven track record and experience in customer engagement and retention.
• Experience with target audience and persona research.
• Excellent interpersonal communication skills both written and verbal.
• Advance organising and multitasking skills.
• Excellent pressure handling and time-management skills.
• Innovative, detail-orientated.
• Own transport