Customer Experience Administrator - Rosebank at ADvTECH

Job Description

• To manage the front-of-house duties and responsibilities at the welcoming area of the campus.
• To answer all telephonic calls in a professional manner and route the calls to the required extension.
• Toprovide efficient ad hoc administrative support to the Campus Head and Customer Relations Officer.

KEY RESULT AREAS

• Manage the front of house duties at the welcoming area of the campus and answer telephonic calls in a professional manner and route call to the required extension.
• Provide efficient administrative support to the Campus Head and Customer Relations Officer (CRO).
• Assist Campus Head and Customer Relations Officer with the implementation and maintenance of ad hoc projects, as and when required.

QUALIFICATIONS:

• Grade 12 qualification (non – negotiable).
• Basic Higher Certificate (Preferred).
• MS Office (Full package, including MS Outlook).
• MS Office Advanced, Company systems.

EXPERIENCE:

• 2 years administration front office.
• 1-year Executive assistant.

SKILLS:

• Advanced Oral & Written Communication.
• Time Management & Planning.
• Willingness to Learn.
• Customer Service Focused.
• Excellent communication and interpersonal skills.