IQbusiness is the largest independent management consulting firm in South Africa. Since 1998, we have helped our clients solve their problems by providing innovative, fast and cost-effective solutions. Our methods and frameworks, drawn from our 20 years of international and local experience, allow us to deliver client value early and continuously
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Conduct User Research: Gather insights into customer needs, behaviors, and pain points through qualitative and quantitative research.
Develop Customer Journey Maps: Visualize and analyze customer journeys to identify opportunities for enhancement.
Design User Interfaces and Interactions: Create intuitive and engaging interfaces that improve user satisfaction.
Collaborate with Cross-Functional Teams: Work closely with stakeholders from product, marketing, and technology to implement customer-centric solutions.
Analyse Customer Data: Leverage analytics to monitor and evaluate the impact of design changes.
Create and Test Prototypes: Design and iterate on prototypes to ensure optimal usability and functionality.
Ensure Consistency in Design: Maintain uniformity across touchpoints to reinforce the brand identity.
Monitor and Evaluate the Customer Experience: Continuously assess and refine customer experiences to meet evolving needs.
Advocate for Customer-Centric Design: Promote a culture of customer-first thinking within the organization.
About You
Experience: A minimum of 4 years as a CX Designer, with a proven track record of delivering impactful customer experiences.
Sector Expertise: Experience in the financial services sector is advantageous.
Skills: Strong proficiency in user research, journey mapping, data analysis, and design tools.
Mindset: A customer-first approach, creative problem-solving skills, and a collaborative attitude.
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