Open Positions at IQbusiness

Job Responsibilities:

• Collaborate with key product stakeholders on a regular basis to define requirements and prioritize key product features
• Collaborate with developers, product owners, visual designers and marketing to define the best possible experience for the user
• Create rapid and iterative wireframes for prototyping for a variety of ideas and concepts
• Communicate design ideas to stakeholders, developers and product owners through task flow diagrams, user journeys/scenarios, as well as low and high fidelity wireframes and mock-ups
• Present and defend designs and key milestone deliverables to appropriate teams
• Ability to work with development teams to execute best design solutions within technology constraints.
• Conduct user research and evaluate feedback
• Determine user needs by conducting user interviews with real users
• Create and run ideation workshops in support of new product explorations
• Work with Design Systems to build out UI flows
• Good understanding of component interactions, space and colour
• Facilitate usability testing and evaluate user feedback to further improve the concept or existing products
• Evaluate the user experience design of existing design concepts as well as on-device prototypes, and communicate design enhancements
• Research interaction design trends
• Research technology trends
• Work closely with the Development and QA Teams to ensure successful implementation of the specified designs

Required Skills:

• Proficiency with User Experience (UX) processes
• Proficiency with design and prototyping tools, with a strong emphasis on Figma.
• Interaction and User Interface Design (UI)
• Visual Design
• Solid understanding of user-centred design principles, usability, and accessibility.
• Understanding of Frontend development, a plus
• Solid written and verbal communication skills with the ability to present a strong rationale for design decisions.
• An understanding of latest design trends.
• Experience working in an Agile Team (preferably SCRUM) will be advantageous.
• Proven experience as a Product Designer or UI/UX Designer with a strong portfolio showcasing successful projects.
• Excellent time management and organizational skills.

Qualifications:

• National Senior Certificate (Matric) or NQF 4 equivalent from an accredited institution or “O” and “A” Levels -
• Professional portfolio of recent projects
• Minimum of 4 years of solid Digital Design work experience preferred

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Job Summary

• We are seeking diligent and detail-oriented Junior AML Consultants to assist in a large-scale Anti-Money Laundering (AML) refresh project.

Key Responsibilities:

Customer Due Diligence (CDD) Reviews:

•  Adherence to the AML Refresh procedure and contact strategy. This includes (but is not limited to) ensuring the timely initiation of allocated cases, reviewing the completeness and quality of information returned by clients, accurately completing review checklists, and responding to client queries on a timely basis (by phone or email). This also involves verifying identity, assessing, and amending risk levels (including completing enhanced due diligence where appropriate), and documenting any changes in customer profiles.

Risk Assessment:

• Analysing customer transactions and behaviour patterns to identify higher risk clients, potential money laundering or suspicious activities. This may involve utilizing software tools for transaction monitoring and risk scoring. Assessing the risk rating of clients

Regulatory Compliance: 

• Staying up to date with relevant AML laws, regulations, and guidelines issued by regulatory authorities.

Documentation and Reporting: 

• Documenting findings from AML Refresh CDD reviews and suspicious activity investigations. Ensuring AML Refresh record keeping and tracking mechanisms are accurate and kept up to date.

Investigation of Suspicious Activities:

•  Investigating and escalating any unusual or suspicious activities identified during CDD reviews or transaction monitoring. This may involve conducting deeper analysis, gathering additional information, and collaborating with other departments or law enforcement agencies when necessary. Ensuring any suspicious activity is escalated to the Money Laundering Reporting Officer (MLRO) on a timely basis.

Training and Awareness: 

• Providing training and guidance to employees on AML policies, procedures, and best practices. Promoting a culture of compliance within the organization.

Technology Utilization: 

• Leveraging AML software and tools to streamline processes, enhance efficiency, and improve detection capabilities. This may include utilizing artificial intelligence and machine learning algorithms for pattern recognition and anomaly detection.

Collaboration: 

• Collaborating with other AML Refresh colleagues and departments such as compliance, legal, risk management, IT and the Head of Central BCU to address AML-related issues and implement effective solutions.

Quality Assurance: 

• Ensuring refresh files are completed to a high standard so that they stand up to quality assurance processes. This involves remediating findings from QA on a timely basis. Identifying areas for improvement and implementing corrective actions as needed.

Audits and Examinations: 

• Assisting with internal and external audits or examinations of the organisation's AML program. Providing documentation and evidence to demonstrate compliance with regulatory requirements.

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Job Summary

• We are seeking a highly organized and proactive an Anti-Money Laundering (AML) Refresh Team Leader to lead an AML Refresh Project. As an AML Refresh Team Leader, responsibilities extend beyond individual analysis tasks to overseeing and managing a team of analysts dedicated to conducting customer due diligence (CDD) reviews, ensuring compliance AML regulations and dealing with queries from clients and the team.

Key Responsibilities:

Team Management: 

• Provide leadership, guidance, and supervision to a team of AML Refresh Analysts. This involves assigning tasks, setting priorities, and managing workloads to ensure timely completion of reviews and adherence to deadlines. This includes ensuring adherence to AML Refresh contact strategy and ensuring the accuracy and completeness of record keeping and completed files.

Training and Development: 

• Conduct training sessions to onboard new team members and ensure that all analysts have a thorough understanding of AML regulations, company policies, and procedures. Foster a culture of continuous learning and professional development within the team.

Quality Assurance: 

• Implement quality assurance measures to maintain the accuracy and consistency of CDD reviews conducted by the team. Establish standards and metrics for evaluating the quality of work and provide feedback and coaching to analysts to improve performance.

Performance Monitoring: 

• Track the performance of individual team members and the overall team against established metrics and goals. Identify areas of strength and opportunities for improvement and take proactive steps to address any performance issues. Identify where team members are underperforming and understand why this is occurring so that appropriate action can be taken/escalate where required.

Workflow Management: 

• Develop and implement efficient workflows and processes for conducting CDD reviews, ensuring that resources are allocated effectively, and work is distributed evenly among team members. Monitor workflow metrics to identify bottlenecks and optimize productivity.

Escalation and Issue Resolution: 

• Serve as a point of escalation for complex or high-risk cases, providing guidance and support to analysts in resolving issues effectively. This may also involve calling clients. Collaborate with other departments, such as compliance and legal, to address escalated matters promptly.

Reporting and Communication: 

• Prepare regular reports on team performance, productivity, and key metrics for presentation to senior management. Facilitate communication within the team and with stakeholders across the organization to ensure alignment and transparency.

Process Improvement: 

• Continuously evaluate and refine AML refresh processes and procedures to enhance efficiency, effectiveness, and compliance with regulatory requirements. Encourage feedback from team members and solicit ideas for process improvements.

Risk Management: 

• Identify and assess risks associated with the AML refresh process, including emerging threats and regulatory changes. Develop strategies to mitigate risks and ensure that the team operates in accordance with established risk management principles.

Collaboration and Stakeholder Engagement: 

• Foster collaboration with other teams and departments involved in AML compliance, such as transaction monitoring, investigations, and regulatory reporting. Engage with internal and external stakeholders, including auditors and regulators, to address concerns and facilitate open communication.

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Key Responsibilities

• Conduct User Research: Gather insights into customer needs, behaviors, and pain points through qualitative and quantitative research.
• Develop Customer Journey Maps: Visualize and analyze customer journeys to identify opportunities for enhancement.
• Design User Interfaces and Interactions: Create intuitive and engaging interfaces that improve user satisfaction.
• Collaborate with Cross-Functional Teams: Work closely with stakeholders from product, marketing, and technology to implement customer-centric solutions.
• Analyse Customer Data: Leverage analytics to monitor and evaluate the impact of design changes.
• Create and Test Prototypes: Design and iterate on prototypes to ensure optimal usability and functionality.
• Ensure Consistency in Design: Maintain uniformity across touchpoints to reinforce the brand identity.
• Monitor and Evaluate the Customer Experience: Continuously assess and refine customer experiences to meet evolving needs.
• Advocate for Customer-Centric Design: Promote a culture of customer-first thinking within the organization.

About You

• Experience: A minimum of 4 years as a CX Designer, with a proven track record of delivering impactful customer experiences.
• Sector Expertise: Experience in the financial services sector is advantageous.
• Skills: Strong proficiency in user research, journey mapping, data analysis, and design tools.
• Mindset: A customer-first approach, creative problem-solving skills, and a collaborative attitude.