Customer Experience Representative at PayJoy

Description
With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

Customer Experience is the department that cares for PayJoy salespeople and PayJoy customers. Despite not making sales, they support daily operations.

To continue with our quality operations, PayJoy is looking for proactive, curious, responsible, committed and motivated people, who are looking for a company where they can enjoy development and growth opportunities.

We are a young startup company, with an experienced team and we love to have a good-vibes work environment but with a lot of responsibility and success.

Being a Customer Experience Representative, you will communicate with our partners and customers through various direct and indirect channels

RESPONSIBILITIES & DUTIES

• Customer approvals/onboarding, managing technical/service issues as well as supporting finance teams on collections
• Competent to engage in troubleshooting mechanisms and/or advise accordingly as per Standard Operating Procedures.
• Communicating with customers through various channels.
• To be accessible, prompt, reliable and establish a good rapport with customers and partners.
• To coordinate customer issues and its escalations and provide timely updates, working with support, operations and any other teams as applicable.
• Provide weekly activity summaries and notify specific escalations, concerns or suggested enhancements.

Requirements

• High school diploma, general education certificate.
• Minimum 1 year of experience in Customer Service or Call Center
• Ability to stay calm when customers are stressed or upset.
• Fully computer literate
• English and other local language perferrable
• Availability to work 6 days a week.

Benefits

• Medical insurance: May expense up to R9,360 per month (on condition that you have a medical plan in place)
• Retirement: 3% of monthly salary (on condition that you have a retirement plan in place)
• 10 company holidays; 15 days’ vacation (20 at 3rd year); statutory sick leave
• Annual fitness benefit (R7,500); professional development benefit (R30,000); and international travel benefit (R30,000)