Fresh Openings at Brights Hardware

Purpose:

•  To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Person is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 3 Years Sales experience in Electrical department
• 3 Years minimum experience in a similar role in a Hardware environment
• 5 basic technical supplier competency certificates
• Customer Service Training
• Demonstrate acceptable sales technique
• Intermediate product knowledge
• Ability to communicate effectively (verbal &written)
   

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Job Description

• The purpose of this job is to implement Brights Hardware Stores visual merchandising business plans, providing unique customer experience in stores by managing Seasonal Look and Promotional Manual processes and Operations Communication.

KEY RESPONSIBILITIES:

• Develop and implement visual merchandising strategies for Brights Hardware Stores’ product range, including Plumbing, Electrical, Tools, Paint, Building, Irrigation and other sub departments.
• Design and maintain attractive product displays and promotions to boost sales.
• Collaborate with store managers and staff to ensure effective product placement and visual standards.
• Analyse customer behaviour and market trends to inform visual merchandising decisions.
• Manage seasonal and promotional visual merchandising campaigns.
• Maintain Brights Hardware Store’s brand consistency across all stores.

REQUIREMENTS:

• Matric or equivalent
• Qualification in Visual Communication Design, Marketing, or equivalent
• Minimum of 3 years relevant experience
• Graphic Design will be advantageous
• K8 System Knowledge
• Knowledge of BCEA, LRA, EEA
• Valid driver's license (own vehicle will be advantageous)
• Business Acumen
• Knowledge of visual merchandising best practices in retail, particularly hardware and home improvement
• Project Management skills
• Interior decoration expertise
• Excellent creative and problem-solving skills
• Strong communication and collaboration skills
   

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Job Description

• Purpose: The purpose of this job is to deliver exceptional customer service in such a manner that external & internal customers are satisfied; including all customers, delivery and transfer drivers.  This is accomplished by friendly service and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently by loading with the Forklift or Front-End Loader so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins

KEY RESPONSIBILITIES:

• Loading customer vehicles, delivery trucks and transfer trucks promptly
• Ensuring that stock is properly stacked and counted
• Up keeping of tidiness and cleaning of area by sweeping and ensuring good housekeeping
• Assisting customers with excellent customer service and knowledge of goods
• Maintaining the operational vehicles in good condition
• Ensure operational procedures for operators are followed
• Reporting any problems and maintaining the record book
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to total of 120 credits.
• Candidates with no matric but have an operator licence and have 1 year experience will be considered
• 1 year experience as an operator
• Valid Operator Licence
• Brights Induction (Service Excellence)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Ability to communicate effectively (verbal)
• Ability to give excellent customer service and handle pressure
• Ability to operate machines safely and competently
• Building material product knowledge