Customer Experience Specialist at IndSAfri

Company Description

To provide expertise, advice and formulate/document the customer journey experience across departments, interacting with customers across channels, products, segments and platforms to understand customer needs, behaviors and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the customer journey.

Job Description

• Perform research analysis to be able to provide relevant, accurate and timely information for informed decision making to enhance the customer experience.
• Manages risks in own area of responsibility.
• Develop, encourage and nurture collaborative relationships across area of specialisation.
• Participate in planned activities that are appropriate for own development.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.

Qualifications

• Relevant Degree in Marketing / Customer Experience (CX).
• 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level. 
• Knowledge on the customer journey lifecycle.
• Knowledge of customer experience management approaches and methodologies used.
• Knowledge of project management methodologies and principles.
• Sound working knowledge of required business-related systems.