Customer Experience Supervisor at Ingersoll Rand

Your Responsibilities:

Policy and Processes:  

• Develops and implements processes and procedures to improve tracking sales order and remove waste from system.
• Implements policies and procedures for timely & accurate ERP reports, backlog & revenue forecast management.

Budgets and Forecasts:

• Ensure generation of sales revenue as per targets.
• Liaise with Units sales team to capture spares revenue from current and new customers.
• Prepares appropriate sales forecasts & distributes accordingly.
• Develop and implement processes to increase revenue.

Service:

• Ensures continuing contact with customers and selected distributors in order to improve quality of response, issue resolution and the Division’s reputation as a reliable partner in business.
• Provide guidance to procurement on correct stock holding.

Management:

• Develops and maintains a competent workforce through recruitment, training, coaching, establishing goals and objectives.
• Must have the ability to work with cross functional team and result oriented in desired time frame.

Job Experience:

• 5 years’ experience in internal sales management (Essential)
• 5 years supervisory experience (Essential)

Job related skills:

• Ability to interface effectively at all levels of the organization, distributors, customers, vendors etc (Essential)
• Must be proficient in Microsoft Office (Essential)
• Experience of using ERP- SAP/ Oracle system (Essential) , Syspro software (Desirable )
• Knowledge and Experience in Import and Export transactions
• Experience in People Management
• Exposure to manufacturing environment will be preferred.

Education:

• Grade 12 or equivalent (Essential)
• Engineering bachelor’s degree/ Graduate in any function (Essential)
• National Diploma in business, finance, and management (Desirable)