Customer Experience Supervisor at PayJoy

Description
We are looking to hire a Customer Experience Supervisor to coach our staff to deliver exceptional customer service. The Customer Experience Supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing, implementing and supervising processes.

To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.

Responsibilities include:

• Overseeing and assessing customer experience staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring daily activities of customer service operations.
• Assisting customer experience staff with duties where required.
• Training staff in areas of customer service and company policies.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.

Requirements

• Previous experience working as an agent
• Previous supervising experience (desirable)
• Demonstrated Excellent QA
• Proficient computer skills.
• Microsoft Office knowledge (intermediate mandatory)
• English (desirable)
• Strong people skills
• Outstanding organizational skills
• Available to work 6 days a week
• Excellent communication skills

Benefits

• Medical insurance
• Contribution to Retirement fund
• Additional performance based benefits