Customer Expertise Reefer - transportation agent at Maersk Line

As Customer Expertise Reefer - Transportation Agent, you will be responsible for building strong relationships with customers to gain an understanding of their business, delivering excellent customer service and maximising sales opportunities.

Responsibilities:

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
• Ensures all products and services are sold to the customer to maximise profitability.
• Builds strong relationships with all stakeholders including offshore GSC teams.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Understands customers' business drivers, needs and requirements.
• Manages the sales pipeline, segmentation and accurate forecasting.
• Handles incoming customer services queries, issues, and exception management.
• Supports the Customer Experience Partner and internal teams.

Required experiences, skills and competencies:

• Minimum 3 years of experience within the logistics operations environment.
• Reefer (cold chain) experience will be an advantage.
• Ability to replan and to work under pressure in a constantly changing environment.
• An “always ready” attitude, prepared to go the extra mile to deliver on what Maersk has promised to customers.
• Understanding of process thinking and operational processes while being result oriented.
• A strong sense of urgency with a cost ownership mindset will make a difference.
• Strong problem-solving skills.
• Solid stakeholders’ management with a working towards solutions mindset.
• Proficient level in Microsoft Excel skills required.
• High level English knowledge.

This position involves weekends and after hours during the peak of the seasonal products.

If you are interested in this job offer, please make sure to apply before the 27th of December.