Customer Manager: VKB Milling, Mpumalanga at VKB Group

Requirements

• Grade 12 or equivalent (National diploma in sales and marketing related fields)
• Computer literate
• 3 years applicable experience.
• Excellent communication, marketing skills and must be able to establish customer relationships.
• Proficiency English
• Valid Driver License 

Duties and Responsibilities

• Customer-focused and sales execution excellence at customer-specific level.
• Build and maintain market share in area of sales.
• Execute sales targets against customer-specific requirements and derived sales delivery plans.
• Manage a team of Field Marketers & Merchandisers in all aspects and requirements to deliver the plan, training and control of staff is key.
• Ensure optimal execution of service commitments to customers, ensure service delivery to customers are on a high standard to ensure growth in market share.
• Meet targets as per budget for sales team as set by management.
• Weekly reporting of financial performance to management.
• Build and retain customer trade relationships at store/customer level, visit clients on a weekly basis and take orders.
• Product-specific sales focused on retail and wholesale customer level, delivering against daily sales targets.
• Day-to-day client sales services in terms of POS, activation, promotions, and demos.
• Solicit new clients on an ongoing basis and gain incremental volumes in identified areas. 
• Facilitate and solving of queries and complaints and escalate unresolved issues as a matter of urgency.
• Manage costs within set parameters.
• In conjunction with the Accounts Receivable department, manage collections with customers.
• Build strong internal relationships with the Finance, Internal Sales, Production and Logistics departments.
• Manage customer expectations on deliveries.

Skills

• Analytical skills and ability
• Planning Skills
• Marketing Skills
• Communication
• Organisational skills
• Good administration skills
• Interpersonal skills
• Conflict management skills