Travelopia is the home for brands that create extraordinary travel experiences. We are at the forefront of global travel for those wanting something distinctive. Each of our customers demands a different experience. We give them this through real understanding and expertise. It’s at the heart of all we do at Travelopia.
Specialist travel is all we do. P...
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We are hiring a Customer Operations Executive to join our team. Reporting to the Customer Operations Team Leader, you will play a key role in ensuring exceptional service and seamless communication, helping to deliver unforgettable adventures for our clients.
Working mostly Monday to Friday (with some occasional weekends), in a hybrid pattern with 2 days a week working in our Century City office. You will work 10:00am – 6:30pm or 11:00am – 7:30pm (reflecting UK time) to support UK clients.
What we’ll offer:
Competitive salary + bonus scheme
21 days annual leave plus a day off for your birthday and SA public holidays
Medical Aid, Life insurance and Pension Fund
Travel opportunities and discounts
What you’ll do:
Create, verify, and send Tour Manifests to suppliers.
Manage room allocation and availability for trips.
Request and confirm extra services (e.g. airport transfers).
Handle client questions pre-travel via phone and email.
Update clients on flight and itinerary changes with relevant teams.
Process payments and send updated documents documentation for extra services arranged post-sales
Manage administration of all group visas, permits and tourist cards
Process client cancellations.
Follow up on missing details with the Support team.
Coordinate trip change letters with Aviation and Product teams.
Maintain trip details, including Land Only client info and supplier logs.
Follow up with the Customer Services team for any declared customer pre-existing medical conditions or tour suitability
What you’ll bring:
Experience in a customer-facing role ideally within the travel industry
Strong verbal and written communication skills
Friendly, professional, and always customer-orientated
Skilled in handling client requests efficiently
Ability to manage workload in a fast-paced environment
Knowledge of South Africa, Botswana, and Zimbabwe as a travel destination would be highly desirable
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