The Customer Operation Manager (COM) is the prime customer interface owning all Ericsson networks roll-out and deliveries towards a major account in South Africa.
He/she is the main interface for customer critical issue and is responsible to lead delivery partner concerns inside Ericsson.
He/she is accountable for the contract execution and fulfilment (CFR role). He/she will be held responsible to deliver against contractually agreed financial and operational targets.
The COM shall Collaborate with all management layers including C-suite at the customer on operational topics.
To be successful in the role you must have
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