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  • Posted: Jan 13, 2021
    Deadline: Not specified
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    Our vision is a Networked Society, where every person and every industry is empowered to reach their full potential. At Ericsson, we strive to connect everyone and everything. Because by being connected, people can take active part in the emerging global collaboration that is the Networked Society. Ericsson is the world’s leading provider of technology...
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    Customer Operations Manager

    The Customer Operation Manager (COM) is the prime customer interface owning all Ericsson networks roll-out and deliveries towards a major account in South Africa.
    He/she is the main interface for customer critical issue and is responsible to lead delivery partner concerns inside Ericsson.
    He/she is accountable for the contract execution and fulfilment (CFR role). He/she will be held responsible to deliver against contractually agreed financial and operational targets.
    The COM shall Collaborate with all management layers including C-suite at the customer on operational topics.

    You will

    • Establish, prioritize and effectively lead the successful networks roll-out projects and deliveries
    • Build a strong customer relationship that champions trust and confidence. Maintain high levels of morale and positive relationships towards all management layers at customer
    • Customer management escalation-point for operational, project and customer Support related topics
    • Ensure Operational Perfection and attention to standards of performance. Drive and Implement the Service delivery strategy as defined by MMEA Networks Organization to achieve an optimum delivery.
    • Ensure high levels of important metric achievement and customer happiness in support and projects
    • Secure availability of required presales resources and take full responsibility (CFR) for contract fulfilment. Sign off and commit to agreed financial and operational targets as part of presales.
    • Maintain, run and participate in regular governance meetings of ongoing projects with focus on operational and financial status

    To be successful in the role you must have

    Qualification:

    • Education: University degree in Engineering, Science or Business Administration.

    Experience:

    • Minimum 10 years of Senior operational experience in the Telecom segment.
    • Demonstrate outstanding knowledge and senior experience of network radio and transmission roll-out, customer relationship management, understanding the political realities of the customer organization, with the ability to influence key decision makers.
    • Demonstrates senior leader qualities
    • Proven track record to think and act strategically and not afraid to dig into the operational details.

    Competence & Skills:

    • Passion to Win!
    • Outstanding knowledge and experience related to radio and transmission rollouts
    • Demonstrated senior leadership and ownership. Proven track record to persuade and mobilize internal/external resources to secure contract fulfilment
    • Change agent & Team builder crafting energy in the organization. Matured organisational change and process optimization / re-engineering skills
    • Project management, operating at a senior/director level within the telecoms field.
    • Capable of a detailed understanding of Customers business and telecoms strategies.
    • Experienced level negotiation and presentation skills.
    • Demonstrated ability to provide clear, concise reports and feedback to peers and executives.
    • Proven track record to work under pressure.
    • Show passion, speed and focus when delivering against commitments.
    • Proficient in English.

    Method of Application

    Interested and qualified? Go to Ericsson on jobs.ericsson.com to apply

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Average Salary at Ericsson
R 227K from 7 employees
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