Customer Processing Agent (Fixed Term Contract) - homechoice (Southern Suburbs (Cape)) at HomeChoice Holdings Limited

Description

• This role will be ideal for a candidate who is able to verify and confirm all customer details by providing a telephonic and/or electronic service through liaising with various internal and external stakeholders

What you will love doing in this role

• Verification and confirmation of customer profiles
• Maintain customer services (Improve overall customer experience and service delivery statistics)
• Quality control (Ensure the accurate capturing of customer account details onto the system)
• Administration and reporting (Ensure all verification documents are completed and approved within the required timeframes as well as ensuring accurate completion of time sheets on a daily basis)
• Provide Relief Services (Provide relief work in other operational departments in order to meet business requirements and customer needs – when required)

Requirements
What you'll need to do this role

• Matric/Grade 12 - Must Have
• MS Office and Excel (basic)
• Clear criminal and ITC record – Must have
• Excellent communication skills (verbal and written)
• Excellent attention to detail

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun