Job Openings at HomeChoice Holdings Limited

Description

• This role will be ideal for a candidate who is able to verify and confirm all customer details by providing a telephonic and/or electronic service through liaising with various internal and external stakeholders

What you will love doing in this role

• Verification and confirmation of customer profiles
• Maintain customer services (Improve overall customer experience and service delivery statistics)
• Quality control (Ensure the accurate capturing of customer account details onto the system)
• Administration and reporting (Ensure all verification documents are completed and approved within the required timeframes as well as ensuring accurate completion of time sheets on a daily basis)
• Provide Relief Services (Provide relief work in other operational departments in order to meet business requirements and customer needs – when required)

Requirements
What you'll need to do this role

• Matric/Grade 12 - Must Have
• MS Office and Excel (basic)
• Clear criminal and ITC record – Must have
• Excellent communication skills (verbal and written)
• Excellent attention to detail

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
• You will assess customer needs, understand pricing and offers, and highlight product features.
• Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

Requirements
What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.

What you will love doing in this role

• Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
• Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
• Clear Communication: Facilitate accurate and timely in-store communication across the showroom.
• Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
• Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays.
• Store Security: Safeguard store security and prioritize the well-being of staff.
• Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
• Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
• Customer Experience: Deliver a consistently exceptional customer experience.
• Stockroom Management: Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
• Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
• Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
• People Management: Lead, motivate, and develop store staff to achieve business objectives.
• Project Management: Manage and implement key projects to support business growth and operational improvements.

Requirements
What you’ll need to do this role

• Relevant tertiary qualification (Sales & Marketing).
• Minimum of 5 years’ working experience within retail industry.
• Working in the homewares retail industry would be highly advantageous.
• Minimum of 5 years’ experience in leading a team within a sales target driven environment.
• Experience using MS Office packages.
• Must be available to work shifts, weekends and public holidays.
• Clear credit and criminal record.

What we will love about you

• We love your ethical approach, professionalism, and high-energy self-starter mindset.
• We love your planning, organizational skills, and customer-first attitude.
• We love your natural leadership, mentoring, and ability to inspire others.
• We love your drive to meet deadlines and targets with attention to detail.
• We love your communication, motivation, and ability to engage at all levels.
• We love your calm under pressure and effective stress management.
• We love your adaptability, flexibility, and proactive approach to driving results.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.

What you will love doing in this role

• Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
• Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
• Clear Communication: Facilitate accurate and timely in-store communication across the showroom.
• Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
• Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays.
• Store Security: Safeguard store security and prioritize the well-being of staff.
• Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
• Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
• Customer Experience: Deliver a consistently exceptional customer experience.
• Stockroom Management: Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
• Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
• Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
• People Management: Lead, motivate, and develop store staff to achieve business objectives.
• Project Management: Manage and implement key projects to support business growth and operational improvements.

Requirements
What you’ll need to do this role

• Relevant tertiary qualification (Sales & Marketing).
• Minimum of 5 years’ working experience within retail industry.
• Working in the homewares retail industry would be highly advantageous.
• Minimum of 5 years’ experience in leading a team within a sales target driven environment.
• Experience using MS Office packages.
• Must be available to work shifts, weekends and public holidays.
• Clear credit and criminal record.

What we will love about you

• We love your ethical approach, professionalism, and high-energy self-starter mindset.
• We love your planning, organizational skills, and customer-first attitude.
• We love your natural leadership, mentoring, and ability to inspire others.
• We love your drive to meet deadlines and targets with attention to detail.
• We love your communication, motivation, and ability to engage at all levels.
• We love your calm under pressure and effective stress management.
• We love your adaptability, flexibility, and proactive approach to driving results.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
• You will assess customer needs, understand pricing and offers, and highlight product features.
• Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

Requirements
What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• You will be responsible for delivering strategic and operational HR support to the Contact Centre within homechoice.
• The role partners closely with business leaders to drive workforce performance, support organizational change, and implement talent strategies that align with both company’s objectives and functional needs.
• You will serve as a trusted advisor, providing expert guidance on workforce planning, talent acquisition, employee relations, development, engagement, and performance management.

What you will love doing in this role

Implement HR strategy

• Implement the HR tactical plans to support business objectives.
• Align HR initiatives with business needs through proactive stakeholder engagement and collaboration.

Talent Management

• Build and maintain a strong internal talent pipeline aligned to the Talent Plan.
• Monitor and respond to labour market trends, customising staffing solutions as needed.
• Manage end-to-end recruitment in partnership with the Talent Acquisition team, ensuring talent needs are met.
• Oversee integration of the organisation’s talent framework across business unit/s.
• Conduct internal trend analysis and provide actionable insights on workforce composition, risk, and opportunity.

Performance Management

• Enable a culture of performance through the implementation of effective performance management systems.
• Coach and support line managers in identifying and addressing underperformance, along with advising on improvement actions.
• Ensure compliance with the performance review process and ongoing performance conversations aligned to talent and succession plans.

Talent Development

• Partner with the L&D team to facilitate business unit-specific training needs and learning interventions.
• Facilitate the integration of employees on internships and learnerships into the workplace.
• Monitor and report on development initiatives, measuring impact and closing gaps.

Employee Relations

• Serve as a trusted advisor on disciplinary and grievance processes, representing the business during hearings and CCMA cases when required.
• Coach and upskill line managers on managing performance, conflict, and disciplinary matters in line with legal requirements and company policies.
• Promote consistent and fair application of employee relations practices.

Employee Experience & Culture

• Support the implementation of company and departmental culture / engagement initiatives.
• Address organisational effectiveness challenges by diagnosing issues and implementing corrective interventions.
• Oversee the employee lifecycle, including onboarding and offboarding, analysing trends and driving improvements to enhance employee experience.

Reporting & People Analytics

• Prepare and present relevant HR dashboards and reports with insights for departmental leadership.
• Use data to inform workforce decisions, influence business strategy, and monitor HR effectiveness.

Remuneration Management

• Partner with the business to monitor remuneration spend, ensuring alignment to market benchmarks and internal budgets.
• Support the design and implementation of cost containment strategies and optimal organisational structures.

Employee Wellness

• Champion employee wellness through company and department-specific initiatives.
• Provide guidance and support to employees and leaders on available wellness resources and interventions.

Requirements
What we will love about you

• We love your strategic mindset and focus on operational excellence.
• We love your ability to build strong relationships and collaborate effectively across all levels.
• We love your business acumen and confidence in influencing senior stakeholders.
• We love your emotional intelligence and practical approach to problem-solving.
• We love your analytical thinking and proficiency in HR reporting and Excel.
• We love your resilience and adaptability in dynamic environments, and your proactive attitude.

What you’ll need to do this role

• A relevant HR-related qualification (degree or diploma).
• 3 + years’ experience in a HRBP or HR generalist role, within a contact centre environment.
• Solid labour relations experience, including handling of disciplinary cases and CCMA representation.
• Demonstrated experience across the full talent management lifecycle, including organisational development.
• Proven ability to engage and influence senior management and key stakeholders.
• Strong MS Excel proficiency for reporting and analytics.
• Behaviors we love
• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
• You will assess customer needs, understand pricing and offers, and highlight product features.
• Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

Requirements
What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The preferred candidate will assume accountability for overseeing both the general management and operational activities of the homechoice Showrooms within Gqeberha and Surrounds. 

What you will love doing in this role

Performance Management

• Achieve and exceed sales and profitability targets for all stores in the area.
• Leverage data-driven insights to improve store performance, including conversion rates, New Accounts, and Average basket size.
• Develop and implement targeted action plans that address any identified areas of improvement.
• Ensure stores maintain high standards of customer service and brand experience.

Product

• Visual Display Management: Ensure that all stores maintain world-class visual displays that align with brand standards.
• Personal Stylists Culture: Foster a culture where staff act as personal stylists, assisting customers in creating a home they love through expert product recommendations and styling advice.
• Guideline Implementation: Oversee the consistent implementation of visual merchandising guidelines across all stores, ensuring every location reflects the brand’s aesthetic and quality.
• Performance Metrics: Drive performance improvements through effective visual merchandising strategies that enhance gross profit (GP) and average item value.
• Innovation: Regularly assess and update display techniques to stay ahead of market trends and competitor offerings.
• Expand into new markets
• Assist in identifying potential new store locations and market opportunities.
• Execute activations within neighboring towns to drive new foot traffic.
• Support new store openings, refurbishments, and store relocations.
• Collaborate with marketing to execute promotional campaigns.

Optimize risk and drive efficiencies

• Mitigate risk associated with cash, stock, OHASA and regulatory requirements in all stores in the area
• Improve the Goods Returned rate to achieve targets for all stores in the area
• Ensure all stores adhere with company policies, procedures, and operational standards.
• Conduct regular store visits to assess merchandising, stock levels and obsolescence, and adherence to visual guidelines.
• Address operational issues and escalate where necessary.
• Improve fraud detection skills in-store through collaboration with Fraud and Training.

People Management & Leadership

• Lead, coach, and develop Store Managers and their teams.
• Drive employee engagement and maintain a positive working environment.
• Manage performance, conduct appraisals, and implement corrective actions where needed.
• Ensure effective succession planning and staff development programs for key positions in the area.
• Manage performance in alignment with HR practices, and competently address cases of misconduct at a store level and/or disciplinary hearing stage.

Living the values

• Live and behave in alignment to the company values and promises.
• Drive value-driven behavior in all stores in the area
• Be receptive to feedback and have the courage to share ideas, feedback and suggestions in the right tone and the right forum

Requirements
What you’ll need to do this role

• Diploma or Degree required in Retail management, business management, or similar
• Minimum of 5 years’ experience in retail sales
• Minimum of 5 years’ experience in a management position
• A valid South African driver’s license

What we will love about you

• Ethical and professional self-starter with high energy levels.
• Excellent planning and organizational skills with a customer centric attitude.
• Natural leader with the ability to mentor and inspire.
• Deadline and target driven with great attention to detail.
• Excellent communication and motivational skills with the ability to communicate at all levels.
• Ability to work well under pressure and manage stress effectively.
• Adaptable, flexible with loads of initiative.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun