Customer Relations Officer: Pre Service Delivery (Athlone), Ref No. WCMD 116/2025 at Western Cape Government

Job Purpose    

• The Western Cape Mobility Department, Western Cape Government, has an opportunity for a suitably qualified and competent individual to render a customer relations support service to the Division PRE Service.
• The successful incumbent must be able to work under pressure, willingness to work irregular hours and meet tight deadlines.

Minimum Requirements    

• An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification)
• A minimum of 1 year administrative support experience in a PRE Service Delivery and/or Operating License Administration working environment.

Recommendation    

• None. 

Key Performance Areas    

• Render assistance with the handling of enquiries; Customer Relations Management; Business Process Management; Render administrative support services.

Competencies    

• Knowledge of the following: National Land Transport Act (Act No.5 of 2009); Processing of applications for operating licenses; Functions, activities, processes and procedures of a Walk-In-Centre; Financial management, monitoring and reporting procedures, systems and reports of Directorate; General office administration and database management; General support systems; Information and Record Management/Administration; Administrative procedures and processes; Computer-based information systems.

Skills needed:

• Numeracy; Literacy; Computer Literacy; Written and vebrbal communication; Project Management; Accounting, Finance and Audit; Economic, Financial and Statistical Analysis; Legal Administration; Reporting; Problem-solving; Planning; Organising; Research; Ability to work under pressure; Willingness to work irregular hours and meet tight deadlines.

Remuneration    

• R 325 101 - R 382 959 per annum (Salary level 7)