Customer Retention Specialist - Midrand at Servest SA

Minimum Requirements

• Matric/Grade 12
• Relevant Qualification
• 2-5 years experience in a similar role
• Excellent customer service
• Strong accounting ability and understanding
• Good communication and interpersonal skills 
• Good understanding of company products and service offerings
• Strong problem / query resolution / account reconciliation skills 
• Valid driver's licence and own vehicle  

Duties & Responsibilities

• Manage all aspects of allocated accounts.
• Customer retention, follow through terminations to ensure equipment is removed and billing is stopped.
• Customer satisfaction, resolving customer queries within prescribed time limits.
• Feedback and communication with all internal departments.
• Continued relationship building with top accounts.
• Continued identification of additional sales opportunities.
• Participate in the roll-out of all national deals.
• Regular customer care surveys with allocated accounts.
• Conducting initial on-boarding survey following installations of new accounts.