Customer Service Administrator | Centurion at Ampath

Role Requirements

• To thrive in this role, you need to have completed Grade 12. This foundational qualification ensures you are equipped with the essential academic grounding to navigate the responsibilities of the position confidently and effectively.
• We are looking for someone who brings 1–2 years of general customer experience, ideally within a medical or healthcare environment. This background helps you step into the role with a clear understanding of the pace, precision, and professionalism required in a clinical setting. Your experience will be a springboard for further growth, supported by our focused learning solutions. You will also need to have a valid South African drivers license and your own reliable transport.

Skills Requirements

• Success in this role calls for a blend of technical and interpersonal skills. You are comfortable using computer systems to manage data and documentation efficiently.
• Your communication skills - both in English and Afrikaans - enable you to connect clearly and empathetically with clients and colleagues. You also bring solid numerical reasoning, allowing you to handle calculations and data with confidence. These skills are the building blocks for empowered performance and future capability development.

Role Impact

• In this role, your impact is felt across every touchpoint of the client journey. Whether you are capturing patient details with accuracy, supporting the smooth flow of specimens, or ensuring timely communication of results, your work directly contributes to the quality of care we deliver.
• You are not just supporting operations - you are enhancing them. Your ability to maintain strong client relationships and uphold our service standards helps shape a workplace where excellence is expected and celebrated. This is a role where your contributions are visible, valued, and vital to our shared success.