Customer Service Administrator - Johannesburg at Metrofile

Job Advert Summary    

• To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Requirements    

• Bachelor's Degree preferred, Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management.
• 3-4 years solid experience in a customer service/ retail environment /logistics/warehousing/supply chain. 
• Excellent command of the English language
• Intermediate level proficiency in MS Excel/Word/Powerpoint

Knowledge, Skills & Attributes:
To succeed in this role you must have/be:

• Strong attention to detail
• Drive and resilience
• Must be reliable
• Results oriented and outcome driven
• Able to work individually and as part of a team
• Excellent communication and interpersonal skills
• Focused on achieving results
• Must be a team player
• Business acumen and be able to communicate at all levels
• Highly computer literate
• Excellent organisational skills

Duties and Responsibilities    

• Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
• Captures and maintains accurate client information on the Metrofile system.
• Extracts service data from the system for the sales teams for sales and services purposes.
• Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
• Accurately files client contracts and related information on an ongoing basis.