Customer Service Advisor at Concentrix

Job Description

We’re looking for ambitious Customer service Advisors who have experience working towards multiple targets in a fast-paced environment. We want target driven people to help us deliver exceptional customer experiences for our Dish client.  

As a Sales Advisor within our friendly and supportive team, you will be responsible for:

• Billing support  
• Promotions/offers information 
• Account setup 
• Making payments 
• Upselling 
• Billing, fee disputes and account information 
• Plan changes 
• De-escalate customers 

Your Skills

To be considered for this role, you need to have the following:

• 6 months customer service experience OR working toward performance based targets.
• Target driven.
• Good at multi-tasking.
• Ability to navigate multiple systems at one time.
• Must be fully flexible for rotational shift patterns between 1pm and 7am Monday - Sunday.