Job Opportunities at Concentrix

Job Description

We’re looking for ambitious Customer service Advisors who have experience working towards multiple targets in a fast-paced environment. We want target driven people to help us deliver exceptional customer experiences for our Dish client.  

As a Sales Advisor within our friendly and supportive team, you will be responsible for:

• Billing support  
• Promotions/offers information 
• Account setup 
• Making payments 
• Upselling 
• Billing, fee disputes and account information 
• Plan changes 
• De-escalate customers 

Your Skills

To be considered for this role, you need to have the following:

• 6 months customer service experience OR working toward performance based targets.
• Target driven.
• Good at multi-tasking.
• Ability to navigate multiple systems at one time.
• Must be fully flexible for rotational shift patterns between 1pm and 7am Monday - Sunday.

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Job Description

We’re looking for ambitious Sales Advisors who have experience working towards multiple targets in a fast-paced environment. We want target driven people to help us deliver exceptional customer experiences for our SXM client.  

 As a Sales Advisor within our friendly and supportive team, you will be responsible for:

• Taking inbound calls and converts them to revenue for our client.
• Dealing with existing customers who want to move service from one vehicle to another.
• Speaking to existing customers who have just got a new car and want to activate the service.
• Some customers are returning an outbound telemarketing call or responding to an email offer also dealing with new clients who have found us through google searches.
• This role requires a level of objection handling for any of the above customers that may be coming through.

Your Skills

To be considered for this role, you need to have the following:

• 6 months direct sales experience OR working toward performance based targets.
• Target driven.
• Good at multi-tasking.
• Ability to navigate multiple systems at one time.
• Must be fully flexible for rotational shift patterns between 2pm and 4am Monday - Friday and 2pm - 2am Saturday and Sunday.

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Your tasks:

• You distribute accurate and timely agent schedules and enter Intraday corrections and exceptions into systems for agent time off and absences
• You monitor inbound volume for unusual activity to ensure staffing needs according to client service agreements are met and recognize abnormal scheduling issues and escalate as necessary
• You will be responsible for case dispatching and queue monitoring
• You initiate and coordinate trouble tickets and escalate issues as required
• You prepare standard and ad hoc reports for agent availability effectiveness
• You monitor and resolve agent availability concerns via phones, and messaging applications with agents and the operations centre

Candidate Profile:

• Experience as Intraday Associate or equivalent scheduling position preferred
• Ability to analyse and improve work processes and policies efficiently and implement according actions
• A self-confident, professional, and customer service-oriented personality with problem-solving skills, multitasking ability, and endurance even in difficult situations
• Quick comprehension, learning ability, and a structured approach with high attention to details, meeting timelines and follow-through
• Excellent skills in Microsoft Office especially Excel
• Proficient in IEX, CMS, or other similar resource scheduling/Intraday management applications