Customer Service Advisor at Concentrix

Job Description

Experience the power of a game-changing career

• Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!
• We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
• In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem-solving while remaining empathetic to the customer’s concerns or queries.
• Take up the challenge and put those communication skills to the test by applying today!

Required experience

• Minimum 6-12 months of contact centre experience working in a customer service role

Required qualifications

Concentrix is a great match if you have:

• Matric
• Clear criminal and credit record
• English Proficiency, both written and spoken
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and the ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
• Availability to work shifts in a 24/7 environment

​​​​​​​What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Monthly Basic salary of R6500
• Medical aid for the main member/ Medical Insurance for the main member (employee) and two dependents
• Subsidized transport
• Provident/Pension Fund
• Fantastic Employee Assistance Programme (EAP)

​​​​​​​What you will do in this role:

• Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives
• Accountable to close the customer query and ensuring a resolution or feedback
• Check to ensure that appropriate changes were made to resolve customers' concerns
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Promotes client products, services and solutions at all times

Resolve customer queries related to: 

• Payment queries
• Incorrect orders
• Missing transactions