Job Openings at Concentrix

Job Description

• Concentrix is in search for the type of leader we’d all come to if the world was ending!
• If you’re a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining our vibrant business as Head of Operations in Cape Town could be your calling.
• You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across the globe delivering exceptional customer experiences for some of the world’s leading brands.
• This opportunity requires a well experienced and highly organised individual to own the operational performance and lead your teams to deliver industry leading customer service and achieve the business’s objectives.
• If you’re the type of person who values and nurtures relationships. takes note of people’s key strengths and knows exactly how to use this to your advantage to help find solutions, then you’re already ahead of the game.
• A critical eye for detail and strategic way of thinking will get you far in this role, while a genuine knack for persuasive communication is sure to impress us.
• If you have a proven track record of achieving positive results in the BPO sector and can work well under pressure, then take this moment to apply today.

What you’ll be doing

• Ensuring optimisation of best practice to deliver a best in class operation in all work streams
• Identifying opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business objectives
• Managing budget to optimise P&L, holding a balance sheet on key roles and ensuring that the commercial principles are adhered to
• Developing, measuring and reporting on key account objectives
• Ensuring change control framework is adhered and reported, feeding into the monthly invoice cycle
• Supporting people objectives with regards to recruitment, training, quality and driving engagement
• Ensuring compliance framework standards and policies are met and adhered to
• Growing and developing your people
• Communicating key messages within the campaigns by working with the management team and our ambassadors
• Acting as a lead and working closely with clients, key internal and external stakeholders across regions and other support areas to ensure alignment of plans and initiatives

What you’ll need

• 5 years’ experience in a senior Operations Manager or currently a Head of Operations
• Previous sales experience (Advantageous)
• Excellent communication and negotiation skills
• Demonstrate prior experience within either retail or financial services sectors and a solid knowledge of regulated industries
• Experience in shaping and formulating operational strategic plans
• Demonstrable experience of senior stakeholder management
• Ability to deliver agreed programmes of work and embed initiatives for improvement

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Job Description

• Are you looking for an opportunity to jumpstart your career in the sales industry?
• Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000
• You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

This Sales Advisor role at Concentrix is a great match if you: 

• Must have 6 months international call centre Sales experience OR 6 months local call center sales experience coupled with 6 months international call centre customer service experience
• Passed Grade 12
• Ability to work shifts aligned to United States business hours
• Proficient in English verbal and written communication
• Are self-motivated and highly responsible

What is in it for you? In this role, we offer benefits that help you support your unique lifestyle: 

• A monthly salary R8 500
• Guaranteed Campaign allowance R1000
• Incentive based on your KPI’s
• Rewarding commission structure that can get you earning up 3 times your base salary
• Medical aid for main member / Medical Insurance for employee and two dependents
• Pension Fund
• Subsidized transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will-writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

​​​​​​​What you will do in this role: 

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Consistently applying agreed behavioral and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Confidence and strong self-assuredness to succeed in retaining customers and selling additional products and services
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

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Job Description

• The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
• We’re looking for a Training Manager to lead our customer service and sales training function, with added responsibility for managing the On-the-Job Training (OJT) team and acting as a key liaison with clients. This role ensures that training solutions are aligned with both internal performance standards and client expectations.
• You'll drive quality onboarding, continuous development, and help translate business needs into practical learning outcomes.
• This role will be based our the Foreshore Contact Centre in Cape Town, you will be required to work a flexible shifts between the hours of 3pm to 1am (aligned to US working times)

Key Responsibilities:

Training Program Management

• Design and deliver onboarding, upskilling, and refresher programs for customer service and sales teams.
• Create engaging training content using varied formats (presentations, role-plays, assessments, e-learning).
• Maintain and update training documentation and learning plans in line with business or client changes.

OJT Team Leadership

• Lead and support the OJT coaching team embedded in operations.
• Ensure daily check-ins, structured feedback, and consistent follow-through on learning objectives during OJT.
• Monitor trainee progress and readiness for live production, escalating concerns when needed.

Client Liaison

• Serve as the training point of contact for client engagements.
• Attend client meetings, report on training performance, and provide updates on onboarding progress or learning interventions.
• Align training delivery and outcomes with client-specific processes, quality standards, and expectations.
• Respond to client feedback or change requests, ensuring adjustments are implemented across training and OJT team.

Collaboration & Alignment

• Work closely with Operations, Quality Assurance, and Workforce teams to ensure smooth transitions from training to live floor.
• Participate in calibrations and cross-functional meetings to maintain alignment between training outcomes and operational performance.
• Communicate training insights, gaps, and trends back to stakeholders regularly.

Performance Monitoring & Reporting

• Track and report on training effectiveness using key metrics like training completion, QA results, and speed to competency.
• Analyze performance data to identify areas for improvement and recommend targeted learning solutions.
• Prepare and present internal and client-facing training reports with actionable insights.

Key Skills & Competencies:

• Strong knowledge of customer service and sales workflows
• Excellent facilitation, coaching, and presentation skills
• Confident in managing teams and building cross-functional relationships
• Strong client communication skills; able to represent the training function professionally in client forums
• Analytical and detail-oriented; able to turn performance data into clear actions
• Comfortable using LMS platforms, MS Office, and collaboration tools

Candidate Profile

• Two years Training Management experience or the equivalent
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Strong attention to detail
• Ability to work a flexible schedule
• Occasional travel

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Job Description

Experience the power of a game-changing career

• Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!
• We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
• In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem-solving while remaining empathetic to the customer’s concerns or queries.
• Take up the challenge and put those communication skills to the test by applying today!

Required experience

• Minimum 6-12 months of contact centre experience working in a customer service role

Required qualifications

Concentrix is a great match if you have:

• Matric
• Clear criminal and credit record
• English Proficiency, both written and spoken
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and the ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
• Availability to work shifts in a 24/7 environment

​​​​​​​What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Monthly Basic salary of R6500
• Medical aid for the main member/ Medical Insurance for the main member (employee) and two dependents
• Subsidized transport
• Provident/Pension Fund
• Fantastic Employee Assistance Programme (EAP)

​​​​​​​What you will do in this role:

• Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives
• Accountable to close the customer query and ensuring a resolution or feedback
• Check to ensure that appropriate changes were made to resolve customers' concerns
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Promotes client products, services and solutions at all times

Resolve customer queries related to: 

• Payment queries
• Incorrect orders
• Missing transactions