Customer Service Advisor at Concentrix

This Customer Service Advisor role at Concentrix is a great match if you:

• Have at least 8 months experience working in an international BPO contact center customer service environment (essential)
• Passed Grade 12
• Ability to work shifts aligned to United States business hours
• Proficient in English verbal and written communication
• Are self-motivated and highly responsible

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Basic salary of R8000
• Campaign allowance of R1000
• Performance incentives
• Subsidized transport
• Pension fund
• Fantastic Employee Assistance Programme (EAP)
• Medical aid for main member / Medical Insurance for employee and two dependents
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioral and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

It will be a plus if you:

• Have knowledge of the Health Care industry
• Worked in environment with patient care