Job Openings at Concentrix

Key Responsibilities:

• Monitor customer satisfaction and key operational metrics to identify performance trends.
• Prepare and present monthly management reports summarizing findings.
• Analyze qualitative and quantitative data using tools like Microsoft Pivot tables and crosstabs.
• Collaborate with statisticians on main driver analyses and correlations between customer satisfaction and operational metrics.
• Lead cause analyses to uncover performance gaps through observations and interviews.
• Organize action planning sessions with Call Center Operations and partners.
• Develop recommendations for operational adjustments and assist in testing new processes.
• Work closely with operational units to implement action plans effectively.
• Produce regular project updates and track progress against action plans.
• Document insights, proposals, and outcomes for internal and client reviews.
• Engage with external clients to present findings and propose solutions.
• Identify potential issues impacting analysis and collaborate on contingency planning.
• Contribute to decisions on analytical design and deliverable timelines.

Requirements:

• Bachelor’s degree in Business, Analytics, Statistics, or a related field; Master’s degree preferred.
• 3-5 years of experience in data analysis or performance improvement, preferably in a call center environment.
• Proficiency in data analysis tools (e.g., Microsoft Excel, Pivot tables).
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent verbal and written communication skills for diverse audiences.
• Proven ability to collaborate with cross-functional teams and external clients.
• Strong problem-solving skills with a proactive approach.
• Experience in project management, ensuring timely delivery of results.

Closing Date: 2025-08-01

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What you will need for this Role:

• 12 months Customer Service BPO with upselling (essential)
• Experience with working Night Shift/USA hours
• Proficient in English verbal and written communication
• Passed Grade 12
• A clear criminal record
• Computer literate
• Have a passion for sales
• Are self-motivated and highly responsible

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary R8 500
• Uncapped Commission
• Performance incentives up to R3000
• Uncapped commission
• Medical aid for main member / Medical Insurance for employee and two dependents
• Pension Fund
• Group life cover
• Subsidized transport
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture
• Access to our World Class cafeterias and recreational areas
• Access to our onsite nurse

What you will do in this role

• Offer customers additional products whilst providing an excellent service
• Establish customers’ needs to in order to sell the right product
• Assist customers with promotional enquiries
• Responsible retaining customers and selling additional products and services
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Work toward targets aligned to KPIs
• Taking ownership of high profile, escalated cases from beginning to resolution
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Proactively offer solutions to any issues or concerns that customers might face

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This Collections Advisor role at Concentrix is a great match if you:

• Minimum of Grade 12 / Matric
• Minimum 6+ Months Collections local or international experience AND a minimum of 6+ months Financial Services experience
• Passed Grade 12 or NQF4
• Minimum B2 (English Language level, Email Writing and Computer Lit)
• Neutral voice profile

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• Base Salary of R7 800
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidized transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role

Key Responsibilities will include:

• Working with customers to identify and arrange suitable and sustainable payment plans which match their current financial circumstances
• Completing Income & Expenditure with customers to assess affordability and agree a resolution to which ensures we are treating customers fairly.
• Negotiating the repayment of outstanding arrears by our customers including alternative options of resolution as appropriate.
• Demonstrating industry and regulatory standards on all calls in order to deliver a positive outcome for both customer and business.
• Identifying a variety of customer types making key decisions on how to proceed ensuring our customer is at the heart of what we do
• Acting with due care where a customer is identified as being vulnerable, and ensuring forbearance is applied as appropriate.
• Treat customers fairly and deliver fair customer outcomes in all of our day-to-day processes.
• Maintain a comprehensive and up-to-date knowledge and understanding of MotoNovo Finance products and services, providing accurate information whilst capturing robust records of our customer contact.
• Working within a team environment, building relationships and rapport with both colleagues and customers.
• Ensuring timely completion of mandatory learning ensuring an up-to-date knowledge of appropriate legislation and regulatory bodies including FCA, CONC 7 and TCF policies remain at the highest levels.
• Recognize and recommend improvements to company processes, policies and procedures to ensure we as a company proactive continue to become more efficient for our customers and colleagues.
• Maintain a comprehensive and up to date knowledge and understanding of MotoNovo Finance products and services, providing accurate information and proactively promoting them where appropriate
• Work as part of a team – supporting, motivating and assisting colleagues in the operation of the department and throughout the business.
• Ensure that all system-based records are maintained in an accurate and timely manner (and ensure that data integrity is maintained at all times) as prescribed by regulatory, legislative and company procedures.
• Continue to develop self and role by studying relevant training materials and product information and continually develop and improve product knowledge.
• Provide management information as requested. Have a sound understanding of all systems used to enhance the business activities, ensuring these are maintained in an accurate and timely manner.
• Ensure that prompt and regular communication and support is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to line management.
• Undertake any other reasonable tasks as requested by line management.

Personal skills required for the role:

• Good written and verbal communication skills
• Able to demonstrate sound numerical skills and literacy
• Confident communicator and negotiation skills
• Able to remain calm under pressure and deliver results
• Planning and organization skills
• Uses own initiative, resourceful, problem solving Self-motivated and enthusiastic
• Attention to detail Works well under pressure and to set deadlines
• Able to follow procedures and work within regulated environment
• Team player and good IT skills in Microsoft Office

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This Customer Support Advisor role at Concentrix is a great match if you:

• Have a minimum of 6 months international contact centre experience (essential)
• Passed Grade 12
• Ability to work shifts aligned to UK business hours
• Proficient in English verbal communication
• Are self-motivated and highly responsible

What is in it for you?

• In this role, we offer benefits that help you support your unique lifestyle:
• Base Salary of R7524,56 + Incentives
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidized transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Proactively offer solutions to any issues or concerns that customers might face
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
• Your qualifications and experienc

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This Customer Service Advisor role at Concentrix is a great match if you:

• Have at least 8 months experience working in an international BPO contact center customer service environment (essential)
• Passed Grade 12
• Ability to work shifts aligned to United States business hours
• Proficient in English verbal and written communication
• Are self-motivated and highly responsible

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Basic salary of R8000
• Campaign allowance of R1000
• Performance incentives
• Subsidized transport
• Pension fund
• Fantastic Employee Assistance Programme (EAP)
• Medical aid for main member / Medical Insurance for employee and two dependents
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioral and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

It will be a plus if you:

• Have knowledge of the Health Care industry
• Worked in environment with patient care