Customer Service Advisor at Concentrix

What you will need for this Role:

• 12 months Customer Service BPO with upselling (essential)
• Experience with working Night Shift/USA hours
• Proficient in English verbal and written communication
• Passed Grade 12
• A clear criminal record
• Computer literate
• Have a passion for sales
• Are self-motivated and highly responsible

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary R8 500
• Uncapped Commission
• Performance incentives up to R3000
• Uncapped commission
• Medical aid for main member / Medical Insurance for employee and two dependents
• Pension Fund
• Group life cover
• Subsidized transport
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture
• Access to our World Class cafeterias and recreational areas
• Access to our onsite nurse

What you will do in this role

• Offer customers additional products whilst providing an excellent service
• Establish customers’ needs to in order to sell the right product
• Assist customers with promotional enquiries
• Responsible retaining customers and selling additional products and services
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Work toward targets aligned to KPIs
• Taking ownership of high profile, escalated cases from beginning to resolution
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Proactively offer solutions to any issues or concerns that customers might face