Customer Service Advisor - Durban at Webhelp SA

What you'll be doing

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face 

What we're offering

• Base entitlement between R5775 - R6000 
• Medical aid for main member
• Group life cover
• Fantastic employee assistance programme (EAP)

What you'll need

• Matric
• Minimum 6 months’ experience in a contact centre environment working on International campaigns/clients
• Excellent verbal communication skills
• Attention to detail
• Availability work shifts in a 24/7 environment on UK hours
• Ability to work to a high degree of accuracy and speed
• Ability to comprehend complex customers queries
• Ability to identify when to escalate customer queries and complaints timeously
• Ability to pass all training modules during new hire and ongoing campaign training
• Clear credit and criminal records