Job Opportunities at Webhelp SA

What you'll be doing:

• Establishing customers' needs and resolving problems and queries
• Upselling and recommending products and services
• Timely and accurate resolution of customer problems
• Promoting client products, services, and solutions
• Processing payment information with high security and integrity

What you'll need:

• Matric qualification
• Availability to work US hour shifts (5pm - 4am)
• Excellent English verbal communication skills
• At least 12 months’ experience in a contact centre
• Experience working on an international campaign (Preferred)
• Extensive understanding of the telecommunications industry
• Ability to troubleshoot and find effective resolutions
• Sales through service ability

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What you'll be doing

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face 

What we're offering

• Base entitlement between R5775 - R6000 
• Medical aid for main member
• Group life cover
• Fantastic employee assistance programme (EAP)

What you'll need

• Matric
• Minimum 6 months’ experience in a contact centre environment working on International campaigns/clients
• Excellent verbal communication skills
• Attention to detail
• Availability work shifts in a 24/7 environment on UK hours
• Ability to work to a high degree of accuracy and speed
• Ability to comprehend complex customers queries
• Ability to identify when to escalate customer queries and complaints timeously
• Ability to pass all training modules during new hire and ongoing campaign training
• Clear credit and criminal records

go to method of application »

What you'll be doing

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

What you'll need

• Matric
• At least 6 months’ experience in a contact centre environment
• International campaign experience (Preferred)
• Upeselling and cross-selling experience (Advantageous)
• Excellent verbal communication skills
• Attention to detail
• Availability to work rotational shifts between 9am and midnight
• Clear credit and criminal records

What we're offering

• R7166 base entitlement
• Free medical aid for permanent roles and medical cover for contract roles
• Night shift and graveyard shift allowances (Campaign dependent)
• Fantastic employee assistance programme (EAP)
• Webhealth benefits: World class working environment, exercise classes, access to financial well-being sessions, will writing sessions, stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

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• As an Executive Office Manager, you’ll have the opportunity to build strong relationships with stakeholders at all levels, and represent our company during client visits, all while embodying our Think Human mantra and contributing to the creation of the "Webhelp Way."
• Based in Cape Town, you'll be responsible for supporting the SA Managing Director and other key executives, coordinating meetings, managing travel arrangements, and ensuring the smooth operation of our Central Administration Department.
• We’re looking for a steadfast rock, an organisational wizard, with professional poise. Besides your golden personality, you’ll need an impressive CV backed by proven experience and passion for helping others.
• To thrive in this role, you’ll need to be an articulate and polished communicator to ensure effective information flow. A keen eye for detail will ensure nothing is missed or mistaken as you maintain efficient systems for information management while the innate ability to multitask and adapt to changing priorities and demands is crucial to thrive in this fast-paced environment. 
• Take your career on a transformative journey, together, we'll conquer challenges, celebrate victories and create memories that last a lifetime.
• Start your adventure and apply today!

What you’ll be doing

• Providing comprehensive administrative support to the MD, managing their calendars, taking meeting minutes and handling email correspondence
• Coordinating and assisting in planning UK/Global executives' and clients travel arrangements, ensuring effective logistics, timely arrangements and a professionally welcoming experience
• Supporting the Operations Senior Leadership Team and handling ad hoc administrative tasks
• Overseeing the management of office requirements, including stationery, event/client/executive kitchens and perishables for external meetings
• Collaborating with other departments to ensure smooth communication, engaging in procurement processes and maintaining strong supplier relationships
• Supervising and guiding Frontline Administrators, fostering their professional growth and adherence to quality standards
• Contributing to the coordination of events e.g. SALT conferences, town halls and engagement activities
• Assisting in finance administration tasks (credit card statements, expense claims, and travel reporting)

What you’ll need

• Proven experience as an Executive Office Manager/Executive Assistant or similar role, supporting senior leadership in a fast-paced environment
• Bachelor's degree in Business Administration or related field (Preferred)
• Innate ability to manage complex schedules and keep track of multiple tasks simultaneously
• Strong proficiency in office productivity tools and software
• Ability to handle sensitive and confidential information with discretion and integrity
• Demonstrated problem-solving skills and a proactive mindset
• Willingness to travel and provide remote support as needed

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• We’re looking for someone who understands the importance of relationship building and nurturing and is confident and concise in their communication with stakeholders, operational leads and team members, ensuring that all business needs are met.
• If you think you have what it takes, don’t miss out on this opportunity and apply today.

What you’ll be doing

• Building strong relationships with key client contacts such as external suppliers and operational managers
• Consulting with hiring managers to complete a detailed job profile and person specification brief to ensure full understanding of requirements and agree time scales and obligations for the resourcing process
• Ensuring SMART operating model and SLAs are delivered against and proactively raise concerns around target achievement escalating these to the Recruitment Manager where necessary
• Ensuring all requisitions are fully specified, vacancies loaded, advertised and tracked through the correct authorisation sourcing channels and processes
• Creating and developing the interview and selection process utilising the appropriate documentation, including determining most appropriate interview questions to measure candidates skills as required
• Discussing full terms and conditions with Hiring Manager and highlight any concerns caused by market research, keeping abreast of competitor analysis and benchmarking salaries across all locations
• Promoting internal candidates to Hiring Managers whilst ensuring that all processes are followed in line with the agreed methodology
• Producing timely and accurate activity and management information reporting
• Headhunting candidates using search methodologies
• Qualifying candidates though processes such as telephonic screening and formative assessments
• Conducting interviews in order to determine if candidates are job and culture fit for the organisation

What you’ll need

• Matric
• Relevant tertiary qualification (Advantageous)
• Minimum 2 years’ recruitment experience especially in recruitment agency environment
• Experience with high volume recruitment
• Experience of working within a fast-paced recruitment role at consultant level
• Contact centre operations experience (Preferable)
• Market intelligence and subject matter expertise of local recruitment practices and employment market trends

go to method of application »

• We’re looking for someone who understands the importance of relationship building and nurturing and is confident and concise in their communication with stakeholders, operational leads and team members, ensuring that all business needs are met.
• If you think you have what it takes, don’t miss out on this opportunity and apply today.

What you’ll be doing

• Building strong relationships with key client contacts such as external suppliers and operational managers
• Consulting with hiring managers to complete a detailed job profile and person specification brief to ensure full understanding of requirements and agree time scales and obligations for the resourcing process
• Ensuring SMART operating model and SLAs are delivered against and proactively raise concerns around target achievement escalating these to the Recruitment Manager where necessary
• Ensuring all requisitions are fully specified, vacancies loaded, advertised and tracked through the correct authorisation sourcing channels and processes
• Creating and developing the interview and selection process utilising the appropriate documentation, including determining most appropriate interview questions to measure candidates skills as required
• Discussing full terms and conditions with Hiring Manager and highlight any concerns caused by market research, keeping abreast of competitor analysis and benchmarking salaries across all locations
• Promoting internal candidates to Hiring Managers whilst ensuring that all processes are followed in line with the agreed methodology
• Producing timely and accurate activity and management information reporting
• Headhunting candidates using search methodologies
• Qualifying candidates though processes such as telephonic screening and formative assessments
• Conducting interviews in order to determine if candidates are job and culture fit for the organisation

What you’ll need

• Matric
• Relevant tertiary qualification (Advantageous)
• Minimum 2 years’ recruitment experience especially in recruitment agency environment
• Experience with high volume recruitment
• Experience of working within a fast-paced recruitment role at consultant level
• Contact centre operations experience (Preferable)
• Market intelligence and subject matter expertise of local recruitment practices and employment market trends

go to method of application »

• We’re looking for someone who understands the importance of relationship building and nurturing and is confident and concise in their communication with stakeholders, operational leads and team members, ensuring that all business needs are met.
• If you think you have what it takes, don’t miss out on this opportunity and apply today.

What you’ll be doing

• Building strong relationships with key client contacts such as external suppliers and operational managers
• Consulting with hiring managers to complete a detailed job profile and person specification brief to ensure full understanding of requirements and agree time scales and obligations for the resourcing process
• Ensuring SMART operating model and SLAs are delivered against and proactively raise concerns around target achievement escalating these to the Recruitment Manager where necessary
• Ensuring all requisitions are fully specified, vacancies loaded, advertised and tracked through the correct authorisation sourcing channels and processes
• Creating and developing the interview and selection process utilising the appropriate documentation, including determining most appropriate interview questions to measure candidates skills as required
• Discussing full terms and conditions with Hiring Manager and highlight any concerns caused by market research, keeping abreast of competitor analysis and benchmarking salaries across all locations
• Promoting internal candidates to Hiring Managers whilst ensuring that all processes are followed in line with the agreed methodology
• Producing timely and accurate activity and management information reporting
• Headhunting candidates using search methodologies
• Qualifying candidates though processes such as telephonic screening and formative assessments
• Conducting interviews in order to determine if candidates are job and culture fit for the organisation

What you’ll need

• Matric
• Relevant tertiary qualification (Advantageous)
• Minimum 2 years’ recruitment experience especially in recruitment agency environment
• Experience with high volume recruitment
• Experience of working within a fast-paced recruitment role at consultant level
• Contact centre operations experience (Preferable)
• Market intelligence and subject matter expertise of local recruitment practices and employment market trends

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• As a flexible Talent Acquisition Specialist, you will coordinate the recruitment process for bulk professional roles across the SA/UK region aligned to the organisation’s policies and processes. This job prospect will provide you with the opportunity to gain hands on career experience and expand your knowledge in Recruitment and Talent Attraction.

As a Talent Acquisition Specialist, you will:

• Manage the end to end TA process through continuous feedback to Hiring Managers and candidates for bulk professional roles (IT, Planning, Workforce Management)
• Schedule pre-consult sessions with hiring managers and apply a consistent criterion for all candidate screening and shortlisting
• Ensure thorough understanding of vacancies and campaigns prior to the commencement of the TA process
• Monitor and maintain external and internal job requirements
• Update and manage the Applicant Tracking Systems ensuring candidates are part of a fair and consistent recruitment journey

To apply for this fixed term Talent Acquisition Specialist role, you will need a Grade 12 or equivalent qualification, and a Diploma or Degree in a relevant HR field would be advantageous. You will also require:

• 3 - 5 years of recruitment experience
• Proven experience managing high-volume recruitment in a busy environment (IT and WFM highly desirable)
• Stakeholder management and engagement skills
• Excellent working knowledge of relevant legislation

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• As a Customer Support Advisor on a technologically innovative campaign, you’ll need to catch on quick and embrace IT software rather than being intimidated by it, but just being “tech savvy” won’t fit the bill for this role.
• You’ll need to be an efficient and empathetic people’s person with the ability to hear what is not being said and be willing to go the extra mile to exceed customer’s expectations. We want quick thinking, problem-solvers and solution finders with resilience and a can-do attitude.
• This technical support role is challenging and requires a team player with maturity and commitment. Our ideal candidate is able to keep cool and collected under pressure, does not need micro-managing and is able to take ownership or hold others accountable and give recognition where needed.
• If you’re ready to take on the challenge then here’s your chance to make it count!

What we're offering

• Base salary of R7768 plus campaign allowance
• Medical cover
• Subsidised transport
• Team building activities and upskilling opportunities
• Fantastic employee assistance programme (EAP)
• Webhealth benefits: World-class working environment, access to financial well-being sessions, will writing sessions, stress management sessions
• Interactive and inclusive company culture

What you'll be doing

• Providing an extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media) in a support-centre environment
• Identifying the root cause of the client’s software or system issues and using system analysis and testing techniques to solve low to moderately complex application or system issues
• Assisting customers in gaining the most value from their products and services
• Identifying additional opportunities for product solutions to benefit the customer's business needs
• Documenting each customer contact using our contact tracking systems in a clear, concise, and understandable format
• Staying current on technical and business knowledge in all assigned applications, as well as support processes and procedures

What you'll need

• Matric Mathematics or Accounting
• Minimum 6 months technical trouble shooting exprience in a call centre environment (Essential)
• Advanced computer literacy, typing skills and ability to navigate multiple screens (Essential)
• Minimum 6 months experience working in a financial services environment (Advantageous)
• Availability work shifts between 3pm and 2am (Monday - Friday)
• Clear criminal and credit record
• High level of English proficiency (both verbal and written)
• Strong problem-solving, probing and time management skills
• Ability to understand, analyse and navigate through learned technical systems
• Proven experience of delivering exceptional customer care

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• In this role as Team Leader you'll manage a team responsible for sales, customer care and technical support, you’ll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service.
• The ideal Team Leader has excellent communication skills, a passion for helping others and going the extra mile. We want people who can hear what is not said, people who show empathy and have a contagious positive nature about them.
• We want people who are eager to learn and grow within their career, steering others to strive and give of their best at all times. If you are organised enough to work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling.
• Above all we want reliable, committed leaders who lead by example and are motivated toward success.
• If you’re ready to show off your proven track record of showing up on time, taking on shifts and excellent time management then make your mark by applying today.

What you’ll be doing

• Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
• Managing workload in a timely and effective manner
• Analysing customer feedback data
• Pursuing quality and assurance initiatives
• Producing business insights
• Presenting recommendations for improvement

What you’ll need

• Matric
• Excellent written use of English language
• Minimum 6 months’ experience as a Deputy Team Leader in a contact centre environment
• Minimum 2 years’ previous team management experience
• Excellent communication and listening skills
• Ability to identify problems and find solutions by imparting knowledge
• Analytical, time management, organisation, skills
• PC literacy, fast typing and experience using appropriate software and systems
• Clear credit, disciplinary and criminal records
• Proven performance record of accomplishment
• Clear credit, disciplinary and criminal records

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What you’ll be doing

• Calibrating evaluations, produce alignment measure and insight
• Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
• Driving local quality calibration plan
• Conducting site calibration to ensure consistency across the business
• Supporting calibration accreditation initiative
• Supporting academy accreditation
• Completing complaint investigation and transcript requests
• Capturing continuous improvement opportunities and close loop through effective coaching
• Producing actionable insight and recommendations

What you’ll need

• Matric
• Ability to deliver feedback and effective coaching at Team Manager and Operations Manager level
• High level of attention to detail when calibrating evaluations
• Experience of the quality framework or working in a quality assured environment
• Strong facilitation and coaching skills
• Proven track record of achieving targets
• Previous or current quality experience (Advantageous)
• Clear credit, disciplinary and criminal records

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• As an experienced, driven, and highly organised professional, you'll play a pivotal role in elevating our operational performance. Your leadership will guide our team to surpass industry standards, delivering unparalleled customer service and achieving ambitious business objectives.
• With a discerning eye for detail and a strategic mindset, you'll shape our future success. Your innate ability to communicate effectively and deftly manage priorities will undoubtedly leave a lasting impression.
• Seize this moment and put your remarkable leadership skills to the test. Apply today and unlock a world of limitless possibilities.

What you'll be doing

• Annually aligning our Contact Centre and Customer Experience objectives with our client's strategic vision and risk appetite
• Spearheading the implementation of our Contact Centre's operational service strategy, ensuring seamless execution
• Cultivating a culture of excellence, inspiring and empowering Team Managers to drive a best-in-class service across all stages of the customer journey
• Embodying strong, visible leadership that nurtures a positive and inclusive work environment, for colleagues to reach their full potential
• Fostering the performance, talent, and future capabilities of your direct reports and wider team through effective management and development initiatives
• Ensuring adherence to Conduct/Regulatory risk standards and our Operations risk appetite, delivering Contact Centre processes that prioritise compliance
• Collaborating closely with the Business to implement new products, changes, and initiatives that enhance the customer experience
• Orchestrating a well-balanced team with the appropriate levels of multi-skilled resources, overseeing staff recruitment and training efforts
• Assuming ownership of first-line operational risks and controls, proactively addressing challenges as they arise
• Cultivating robust relationships with key internal and external stakeholders, collaborating closely to achieve our business objectives

What you'll need

• A minimum of 3 years' experience as a Team Manager, showcasing your expertise in leadership and operational management
• At least 1 year of experience as a Deputy Operations Manager, demonstrating your capacity to thrive in high-level positions
• Exceptional communication, negotiation, analytical, and problem-solving skills
• Proven prowess in relationship and stakeholder management, effortlessly navigating interaction
• A comprehensive understanding of Conduct Risk, to effectively navigate complex regulatory landscapes
• The ability to excel in contexts characterised by uncertainty, embracing challenges as opportunities for growth and innovation
• A track record of innovation, consistently delivering alternative solutions based on insightful observations
• A spotless record, free from any credit, criminal, or disciplinary issues