Customer Support Advisor - Cape Town at Webhelp SA

• As a Customer Support Advisor on a technologically innovative campaign, you’ll need to catch on quick and embrace IT software rather than being intimidated by it, but just being “tech savvy” won’t fit the bill for this role.
• You’ll need to be an efficient and empathetic people’s person with the ability to hear what is not being said and be willing to go the extra mile to exceed customer’s expectations. We want quick thinking, problem-solvers and solution finders with resilience and a can-do attitude.
• This technical support role is challenging and requires a team player with maturity and commitment. Our ideal candidate is able to keep cool and collected under pressure, does not need micro-managing and is able to take ownership or hold others accountable and give recognition where needed.
• If you’re ready to take on the challenge then here’s your chance to make it count!

What we're offering

• Base salary of R7768 plus campaign allowance
• Medical cover
• Subsidised transport
• Team building activities and upskilling opportunities
• Fantastic employee assistance programme (EAP)
• Webhealth benefits: World-class working environment, access to financial well-being sessions, will writing sessions, stress management sessions
• Interactive and inclusive company culture

What you'll be doing

• Providing an extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media) in a support-centre environment
• Identifying the root cause of the client’s software or system issues and using system analysis and testing techniques to solve low to moderately complex application or system issues
• Assisting customers in gaining the most value from their products and services
• Identifying additional opportunities for product solutions to benefit the customer's business needs
• Documenting each customer contact using our contact tracking systems in a clear, concise, and understandable format
• Staying current on technical and business knowledge in all assigned applications, as well as support processes and procedures

What you'll need

• Matric Mathematics or Accounting
• Minimum 6 months technical trouble shooting exprience in a call centre environment (Essential)
• Advanced computer literacy, typing skills and ability to navigate multiple screens (Essential)
• Minimum 6 months experience working in a financial services environment (Advantageous)
• Availability work shifts between 3pm and 2am (Monday - Friday)
• Clear criminal and credit record
• High level of English proficiency (both verbal and written)
• Strong problem-solving, probing and time management skills
• Ability to understand, analyse and navigate through learned technical systems
• Proven experience of delivering exceptional customer care