Customer Service Representative - Remote at TransUnion

What We'll Bring:

• Special Handling is charged with managing the various touch points – email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company. 
• Our Operational Center of Excellence prides itself in providing capabilities through the sharing, adoption and establishment of best practices. 
• We are a globally integrated operational team organized and equipped to meet all required service levels. 
• This position is responsible for reviewing work referred from our global partners to ensure completeness and accuracy of files/telephone calls deemed out of scope. 
• In addition, the representative will maintain constant communication with Team Leader regarding any issues or error trends.

What You'll Bring:

• 1 - 2yrs customer/call experience.
• Answers and responds to incoming calls, emails or faxes received from consumers and customers.  
• Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults)
• Completes work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy
• Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues
• Works on special projects as assigned
• Performs other related duties as assigned