Webhelp South Africa, Customer Experience Innovators
We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our blue-chip clients trust us to deliver excellent experiences to their customers.
Established in 2013, we have 2 experience centres in South Africa with ambitions to grow...
Read more about this company
Working towards consistently achieving and exceeding set targets
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
What you'll need
Matric
At least 6 months’ experience in a contact centre environment
International campaign experience (Preferred)
Upeselling and cross-selling experience (Advantageous)
Excellent verbal communication skills
Attention to detail
Availability to work rotational shifts between 9am and midnight
Clear credit and criminal records
What we're offering
R7166 base entitlement
Free medical aid for permanent roles and medical cover for contract roles
Night shift and graveyard shift allowances (Campaign dependent)
Fantastic employee assistance programme (EAP)
Webhealth benefits: World class working environment, exercise classes, access to financial well-being sessions, will writing sessions, stress management sessions
Gmail
Yahoomail