Customer Service Advisor - Cape Town at Webhelp SA

What you'll be doing

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

What you'll need

• Matric
• At least 6 months’ experience in a contact centre environment
• International campaign experience (Preferred)
• Upeselling and cross-selling experience (Advantageous)
• Excellent verbal communication skills
• Attention to detail
• Availability to work rotational shifts between 9am and midnight
• Clear credit and criminal records

What we're offering

• R7166 base entitlement
• Free medical aid for permanent roles and medical cover for contract roles
• Night shift and graveyard shift allowances (Campaign dependent)
• Fantastic employee assistance programme (EAP)
• Webhealth benefits: World class working environment, exercise classes, access to financial well-being sessions, will writing sessions, stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture