Customer Service Advisor - US Hours - Cape Town at Webhelp SA

What you'll be doing:

• Establishing customers' needs and resolving problems and queries
• Upselling and recommending products and services
• Timely and accurate resolution of customer problems
• Promoting client products, services, and solutions
• Processing payment information with high security and integrity

What you'll need:

• Matric qualification
• Availability to work US hour shifts (5pm - 4am)
• Excellent English verbal communication skills
• At least 12 months’ experience in a contact centre
• Experience working on an international campaign (Preferred)
• Extensive understanding of the telecommunications industry
• Ability to troubleshoot and find effective resolutions
• Sales through service ability