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  • Posted: Jul 11, 2023
    Deadline: Not specified
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    Webhelp South Africa, Customer Experience Innovators We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our blue-chip clients trust us to deliver excellent experiences to their customers. Established in 2013, we have 2 experience centres in South Africa with ambitions to grow...
    Read more about this company

     

    Recruitment Consultant - Johannesburg

    • We’re looking for someone who understands the importance of relationship building and nurturing and is confident and concise in their communication with stakeholders, operational leads and team members, ensuring that all business needs are met.
    • If you think you have what it takes, don’t miss out on this opportunity and apply today.

    What you’ll be doing

    • Building strong relationships with key client contacts such as external suppliers and operational managers
    • Consulting with hiring managers to complete a detailed job profile and person specification brief to ensure full understanding of requirements and agree time scales and obligations for the resourcing process
    • Ensuring SMART operating model and SLAs are delivered against and proactively raise concerns around target achievement escalating these to the Recruitment Manager where necessary
    • Ensuring all requisitions are fully specified, vacancies loaded, advertised and tracked through the correct authorisation sourcing channels and processes
    • Creating and developing the interview and selection process utilising the appropriate documentation, including determining most appropriate interview questions to measure candidates skills as required
    • Discussing full terms and conditions with Hiring Manager and highlight any concerns caused by market research, keeping abreast of competitor analysis and benchmarking salaries across all locations
    • Promoting internal candidates to Hiring Managers whilst ensuring that all processes are followed in line with the agreed methodology
    • Producing timely and accurate activity and management information reporting
    • Headhunting candidates using search methodologies
    • Qualifying candidates though processes such as telephonic screening and formative assessments
    • Conducting interviews in order to determine if candidates are job and culture fit for the organisation

    What you’ll need

    • Matric
    • Relevant tertiary qualification (Advantageous)
    • Minimum 2 years’ recruitment experience especially in recruitment agency environment
    • Experience with high volume recruitment
    • Experience of working within a fast-paced recruitment role at consultant level
    • Contact centre operations experience (Preferable)
    • Market intelligence and subject matter expertise of local recruitment practices and employment market trends

    Method of Application

    Interested and qualified? Go to Webhelp SA on jobs.webhelp.com to apply

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