Webhelp South Africa, Customer Experience Innovators
We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our blue-chip clients trust us to deliver excellent experiences to their customers.
Established in 2013, we have 2 experience centres in South Africa with ambitions to grow...
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We’re looking for someone who understands the importance of relationship building and nurturing and is confident and concise in their communication with stakeholders, operational leads and team members, ensuring that all business needs are met.
If you think you have what it takes, don’t miss out on this opportunity and apply today.
What you’ll be doing
Building strong relationships with key client contacts such as external suppliers and operational managers
Consulting with hiring managers to complete a detailed job profile and person specification brief to ensure full understanding of requirements and agree time scales and obligations for the resourcing process
Ensuring SMART operating model and SLAs are delivered against and proactively raise concerns around target achievement escalating these to the Recruitment Manager where necessary
Ensuring all requisitions are fully specified, vacancies loaded, advertised and tracked through the correct authorisation sourcing channels and processes
Creating and developing the interview and selection process utilising the appropriate documentation, including determining most appropriate interview questions to measure candidates skills as required
Discussing full terms and conditions with Hiring Manager and highlight any concerns caused by market research, keeping abreast of competitor analysis and benchmarking salaries across all locations
Promoting internal candidates to Hiring Managers whilst ensuring that all processes are followed in line with the agreed methodology
Producing timely and accurate activity and management information reporting
Headhunting candidates using search methodologies
Qualifying candidates though processes such as telephonic screening and formative assessments
Conducting interviews in order to determine if candidates are job and culture fit for the organisation
What you’ll need
Matric
Relevant tertiary qualification (Advantageous)
Minimum 2 years’ recruitment experience especially in recruitment agency environment
Experience with high volume recruitment
Experience of working within a fast-paced recruitment role at consultant level
Contact centre operations experience (Preferable)
Market intelligence and subject matter expertise of local recruitment practices and employment market trends
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