Sales Consultant SMB at Rectron South Africa

Job Purpose

• Sales is a vital and core function of Rectron, as Sales Consultants, they are responsible for ensuring that all orders are processed and all queries dealt with and resolved. Sales Consultants are also responsible for communicating specials and launches to their base and ensuring exposure of all our brands to the right customers.

Key Responsibilities
Customer Base

• Managing their assigned customer base, building strong relationships – Main Focus will be managing the Amazon account, and assisting with the Mass Retailer and Takealot account.
• Assisting with ALL customer enquiries when needed
• Assisting and revolving all Customer queries via the Portals of Amazon & Takealot
• Contact details to be updated on Customer Base and on ERP system
• Managing the credit limit available and cover where needed.
• Ensure that accounts are current and queries resolved
• Signing up new customers that meet the criteria

Order Management

• Accurately process purchase orders on Rectron’s ERP system, using adequate references for tracking purposes. Read customers request carefully and ensure that quotes are done quickly and accurately
• Manage all orders that come through Customer Portals, and ensure pricing is correct on purchase
• Manage all booking and deliveries on the relevant portals after orders are placed
• Keep client updated on order status
• Timely execution of all email and telephonic enquiries internally and external
• Ensure that components processed are correct and compatible
• Proactively communicate with resellers if there are any delays in order processing, either due to internal error or delayed ETA’s
• All back orders must be regularly checked and customers updated on ETA’s
• Orders with expired Delivery dates needs to get updated and amended before stock is send out.
• Orders invoiced to be communicated to Logistics for collection booking
• Ensuring all necessary documents for shipping are in place (depending on destination country requirements)
• Tracking of orders – ensure that orders are collected by courier/customer timeously
• Manage orders on shelf weekly

Query Management

• Should there be any queries on orders by resellers, ensure that queries are raised with the correct department as quickly as possible and then provide all stakeholders with the necessary feedback (at the minimum within an hour)
• Any Service and Return queries on the relevant portals need to be addressed and managed timeously
• Account queries and billing issues need to be monitored and assistance needs to be offered to the finance team where needed to sort out queries where needed.

Knowledge

• Ensure that you stay up to date with the latest products and services available from Rectron.
• Online training must be up to date and completed when required
• Attending all scheduled internal and external training sessions when needed (During the day, after 17:00 or weekends if needed)
• Share knowledge within the team using internal tools
• Reach out and ask your peers for assistance as necessary

Communications

• Communicate in a clear and professional manner both internally and externally
• Ensure that all quotes are responded to within the Rectron SLA time frame
• Proactively communicate status updates to resellers, especially in times where there might be a delay in operations
• Clear communications with internal customers (Business Admin/Warehouse/Logistics/Despatch/ Accounts/ Product Managers)
• Proactive keep your manager up to date with regards to pipeline order numbers on key deals during the month
• Weekly reporting of customer activity and progress in sales meetings.

Back-up person

• Nominate a backup for when you are not in the office. You need to ensure that your back-up can perform your day-to-day tasks to an adequate level to ensure a good customer service experience
• Attend Rectron Trade Exhibits when required

Education/ Experience

• Minimum: Matric or higher education preferably Sales/IT qualification

Skills & Competencies

• Planning and organising
• Situation analysis
• Effective communication skills – telephone etiquette
• Ability to work under pressure.
• Time management
• Professional and positive acumen
• Proactive and motivated
• Expectation management

Experience (experience required for the job)

• At least 2 years’ experience in an IT sales environment
• Proficiency in using Microsoft suite applications
• Relevant brand knowledge and excellent communication engagement.
• Business acumen refers to a high level of alertness to the business landscape
• Strong customer relationships
• Self-motivated and driven to go beyond the sales targets given