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  • Posted: Sep 2, 2025
    Deadline: Sep 19, 2025
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  • We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
    Read more about this company

     

    Customer Service Advisors - USA

    • We’re looking for Customer Service Advisors with Webchat and Voice experience to join our global team.
    • Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then we’re looking for you to join our global team as a Customer Service Advisor — supporting clients within a financial services space during a high-demand period.
    • This is a nightshift opportunity, perfect if you’re a student with evening availability, between jobs, or just prefer working after dark without any long-term commitments, this is an opportunity to build your skills, earn an income, and make a real impact.

    What’s in it for you

    • Night shift hours (great for flexible lifestyle)
    • Competitive basic + incentives

    Job Responsibilities

    • Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
    • Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
    • Progress to taking escalated calls and complaints in line with procedures.
    • Working with various parts of the business to resolve issues.
    • Connect and build rapport with the customer.
    • Responding to customers

    Job Requirements

    • Matric or NQF Level 4 equivalent.
    • Clear Credit and Criminal record.
    • Computer literate.
    • Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
    • Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
    • Basic understanding and knowledge of the US market is essential.

    Required Skills

    • Customer Service experience
    • Excellent communication (Written and Verbal)
    • Ability to deal/ interact with different customers.
    • Ability to analyse and troubleshoot issues and provide sound resolution.
    • Ability to demonstrate writing skills as it relates to capturing case notes
    • Product Knowledge
    • Adaptive Approach
    • Able to navigate through systems
    • Ability to probe effectively

    Deadline:12th September,2025

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Huntswood on huntswood.simplify.hr to apply

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