Latest Jobs at Huntswood

What will you be doing?

• As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first time.
• Using your expert skills to add value and peace of mind, you will deliver an excellent experience during conversations, that truly ensure our customers worlds are kept running.
• Use your expert knowledge and brilliant communication skills to book in appliances for repairs, add on new appliances, upsell on current plans, assist with cancellations, complaints and de-escalations where necessary
• Aim to deal with customers’ queries or issues there and then.
• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 4-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• You’ll work on a rotational shift pattern from Monday to Sunday
• Joining as one of our Inbound Sales & Service Advisors, you will receive extensive training and support allowing you to develop your sales expertise. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

• Grade 12 or a relevant equivalent qualification
• A solid background with a minimum 1 year in targeted sales through service.
• A goal orientated mindset and a love for hitting targets.
• Great communication skills – you’re at ease building rapport, handling objections, upselling, whilst listening to customers and demonstrating empathy when needed.
• A team player committed to creating an excellent customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Deadline:19th September,2025

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Job Overview:

• We are looking for an experienced maintenance assistant to oversee general building checks daily and general maintenance of our offices in Durban.

Job Description:

• Assist with monitoring UPS’s, HVAC system and Generator – general skill.
• Completing minor repair work.
• Repairing doors, locks, door frames and handles.
• Replacing light bulbs, sockets, switches, and window glass.
• Performing basic plumbing tasks, which includes unblocking drains as well as fixing leaking faucets and toilets.
• Operating of power tools, drill, grinder etc.
• Handling of hand tools, maintaining toolbox
• Preparing workspaces, cleaning of work area and equipment
• Installation of appliances, microwaves, kettles etc.
• Installation of TV’s mounting of shelves, white boards, picture frames etc.
• Able to perform general repairs that do not require a specialized technical skill.
• Must have good numerical, writing skills and must be converse well in English.
• General understanding of Occupational Health and safety regulations.
• Set up and break down of advisor/training desk

Essential Skills:

• Good interpersonal skills
• Experience within an admin function, to include general office duties
• Effective written and verbal communication skills
• Attention to detail
• Excellent multi-tasking ability
• Proven experience as maintenance assistant or similar role
• General knowledge of all building systems (electrical, plumbing etc.)
• Knowledge of health & safety practices and regulations
• An eye for detail.
• Competent communication and interpersonal skills.
• High school / life skills.
• Physically fit
• Be able to commute to and from the workplace
• To be able to work overtime when required.

Core Behaviours:

• Huntswood’s employees are described as dependable, driven and collaborative. 

The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater  
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

Deadline:5th September,2025

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Job Overview

• Working in our claims department you’ll be a key point of contact for customers with insurance claims queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.
• Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly, and upholding principles and FCA guidelines.
• You’ll enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team.

Job Responsibilities

•  You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish.  It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner. You will be required to lodge claims, update details and make adjustments or cancellations. 

Job Requirements

• National Senior Certificate (Grade 12)
• Clear Credit and Criminal record
• 1- 2 years’ experience in Insurance Claims (Local or International)
• Proven experience in the insurance space
• Proven track record of high performance
• Excellent command and use of English, both written and Verbal
• Attention to detail.
• Strong analytical and numeric skills

Required Skills

• Assisting customers with their insurance claims.
• Handling customer enquiries via email and telephonically.
• Proactively identify issues and problems before they arise.
• Assist with escalated calls and complaints in line with procedures.
• Providing world class customer service to international clients.
• Working with various parts of the business to resolve issues

 Preferred Skills

• RE 5
• FAIS

Required Knowledge

• Computer literate

Deadline:3rd September,2025

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Job Overview:

• We are looking for experienced, passionate advisors who can make a difference by helping our customers when they at their most vulnerable and require support. It is never easy talking about debt, but you will create an atmosphere of compassion with your understanding and clear communication skills. You will have the ability to make a difference by not only delivering an excellent service for customers but look for the right customer outcome each time.
• If this sounds like you, this is your chance to shine.

Responsibilities

• Evaluate credit applications (through determining affordability, ability to repay, creditworthiness and fraud risk) to approve or decline credit applications to £25K
• Accurately work customer screening alerts, identifying target matches and clearing false positives and fully investigate fraudulent activity by analysing all available information including bureau data, contact details, bank account information and identity documents, to reach a decision on whether to lend
• Follow existing fraud and credit policy/processes, whilst actively seeking out current vulnerabilities, or new ways of identifying fraud in our systems and ways to mitigate these
• Responsible for end-to-end investigation of fraud claims with a final outcome which includes speaking with internal and external stakeholders via phone and email
• Build and maintain effective relationships across the business, specifically across Consumer Finance, Credit Risk Analytics, Customer Operations and Collections.

The Ideal Candidate will:

This is a high impact role in a fast-growing business and hence the ideal candidate would be someone who has:

• Proven experience in a customer service or support role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to use data for decision-making.
• Problem-solving and conflict resolution skills.
• Knowledge of customer service software and tools.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with relevant regulations and compliance requirements.
• Strong written and verbal communication skills - can explain complex information in a simple and easy to understand way

Required Skills:

• A strong understanding of FCA regulation.
• Previous experience of managing a caseload and assessing cases for approval in a fast-paced environment
• Experience within the secured lending sector
• Experienced in Underwriting 2nd Charge or BTL mortgage applications.
• CeMAP (desirable, not essential)
• Salary to be discussed at the interview stage
• UK Hours and Rotational Shifts

Deadline:5th September,2025

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• We’re looking for Customer Service Advisors with Webchat and Voice experience to join our global team.
• Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then we’re looking for you to join our global team as a Customer Service Advisor — supporting clients within a financial services space during a high-demand period.
• This is a nightshift opportunity, perfect if you’re a student with evening availability, between jobs, or just prefer working after dark without any long-term commitments, this is an opportunity to build your skills, earn an income, and make a real impact.

What’s in it for you

• Night shift hours (great for flexible lifestyle)
• Competitive basic + incentives

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

Required Skills

• Customer Service experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Ability to analyse and troubleshoot issues and provide sound resolution.
• Ability to demonstrate writing skills as it relates to capturing case notes
• Product Knowledge
• Adaptive Approach
• Able to navigate through systems
• Ability to probe effectively

Deadline:12th September,2025