Customer Service Agent at Henkel

YOUR ROLE

• To proactively communicate with full Supply Chain and finally with our customers to secure dynamic services and communication.
• Resolve all and any issues, or hurdles that remain in the why of us executing a customer experience that is best practice.
• Acting as the single point of contact for Henkel South Africa Adhesives Customers.
• Ensures all day-to-day customer related activities are dealt with in a courteous, accurate, timely manner, adhering to business standards.
• Enforces successful execution of daily operations cycle (improved end Customer Service Level performance and faster response to incidences)
• Maintains and increases customer loyalty, by building relationships.

YOUR SKILLS

• Customer service experience within FMCG or OEM Manufacturing
• Customer retention
• Customer satisfaction
• Customer service
• Front office
• SAP Order Management