Career Opportunities at Henkel

YOUR ROLE

• Executes local sales plans (short, mid, long term) in line with SBU strategy to maintain and develop existing / acquire new customers
• Executes customer roadmap and manages / closes respective CRM tool (ACE) growth opportunities
• Executes pricing actions
• Builds and maintains relationships with customers and distributors
• Provides input to Manager on customer needs, business trends, competitive situations in territory
• Coordinates with TCS to conduct line trials / (re)solve customer requests and complaints
• Delivers KP OSG and PC % in territory / at defined account

YOUR SKILLS

• crisis handling
• customer research
• identifying key player roles
• networking/social selling
• objection handling
• proposal generation/deal structuring 
• prospecting
• providing proof
• questioning
• sales call planning/facilitation
• sales digital fluency
• territory/portfolio management
• value selling

go to method of application »

YOUR ROLE

• To proactively communicate with full Supply Chain and finally with our customers to secure dynamic services and communication.
• Resolve all and any issues, or hurdles that remain in the why of us executing a customer experience that is best practice.
• Acting as the single point of contact for Henkel South Africa Adhesives Customers.
• Ensures all day-to-day customer related activities are dealt with in a courteous, accurate, timely manner, adhering to business standards.
• Enforces successful execution of daily operations cycle (improved end Customer Service Level performance and faster response to incidences)
• Maintains and increases customer loyalty, by building relationships.

YOUR SKILLS

• Customer service experience within FMCG or OEM Manufacturing
• Customer retention
• Customer satisfaction
• Customer service
• Front office
• SAP Order Management

go to method of application »

YOUR ROLE

• Accomplishes tasks as directed by supervisor(s)
• Supports processes/operations of the respective Henkel team.
• Complies with Henkel's internal guidelines, rules and regulations.
• Supports day-to-day credit management activities for assigned customers debt collection.
• Projects and controlling involvement in some instances.
• Steering of Compliance Self Audit.

YOUR SKILLS

• Bachelor degree
• Good understanding of accounting systems and concepts as well as general business.
• Personal skills: Be organised with personal workload, efficient and accurate, ability to work independently and to take initiative, willingness to learn and determination to achieve, ability to balance and prioritize multiple tasks, work well under pressure, good written and verbal communication skills (in English), team player, positive attitude towards change and improvement, problem-solving, analytical and numerical skills.
• Advanced MS Office skills (specifically Excel) and working experience in SAP a plus.