Customer Service Associate - Fashion Specialist at Amazon

Shopbop.com is looking for action oriented, motivated individuals who ideally have experience working with high-end merchandise and are dedicated to providing superior world-class service that creates and promotes a lasting relationship. Successful candidates will be responsible for achieving explicit department goals. Ideal candidates will excel in a fast-paced, multi-tasked dynamic team environment.
Responsibilities

• Reply to preorder questions via phone and email regarding fit, fashion trends/style, product availability, promotions, as well as providing guidance through the on-line ordering process.
• Utilize a variety of software programs to resolve customer inquiries.
• Work with external shipping contractors to assist customers with both domestic and international issues.
• Address and resolve post-order questions regarding shipping, billing and delivery.

Basic Qualifications

• Fluent English.
• 1+ years’ experience in CS, retail, or service industry required.
• Matric, Gr 12 or equivalent.
• Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech; listening and interpreting customer needs.
• Proficiency in basic math with ability to compute refunds before and after discounts, apply specified percentages, tiered promotional codes, and partial discounts to orders.
• Excellent time-management, organizational, and prioritization skills.
• Keen eye for detail and high level of accuracy.
• Flexibility with regards to shift work (early AM start times, late PM/early AM end times)
• Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality and service.
• Basic knowledge of MS Office Suite and Internet Explorer

Preferred Qualifications

• Fluent English.
• 1+ years’ experience in CS, retail, or service industry required.
• Matric, Gr 12 or equivalent.
• Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech; listening and interpreting customer needs.
• Proficiency in basic math with ability to compute refunds before and after discounts, apply specified percentages, tiered promotional codes, and partial discounts to orders.
• Excellent time-management, organizational, and prioritization skills.
• Keen eye for detail and high level of accuracy.
• Flexibility with regards to shift work (early AM start times, late PM/early AM end times)
• Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality and service.
• Basic knowledge of MS Office Suite and Internet Explorer