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  • Posted: Oct 10, 2019
    Deadline: Not specified
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  • Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


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    Customer Service Associate - Fashion Specialist

    Shopbop.com is looking for action oriented, motivated individuals who ideally have experience working with high-end merchandise and are dedicated to providing superior world-class service that creates and promotes a lasting relationship. Successful candidates will be responsible for achieving explicit department goals. Ideal candidates will excel in a fast-paced, multi-tasked dynamic team environment.
    Responsibilities

    • Reply to preorder questions via phone and email regarding fit, fashion trends/style, product availability, promotions, as well as providing guidance through the on-line ordering process.
    • Utilize a variety of software programs to resolve customer inquiries.
    • Work with external shipping contractors to assist customers with both domestic and international issues.
    • Address and resolve post-order questions regarding shipping, billing and delivery.

    Basic Qualifications

    • Fluent English.
    • 1+ years’ experience in CS, retail, or service industry required.
    • Matric, Gr 12 or equivalent.
    • Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech; listening and interpreting customer needs.
    • Proficiency in basic math with ability to compute refunds before and after discounts, apply specified percentages, tiered promotional codes, and partial discounts to orders.
    • Excellent time-management, organizational, and prioritization skills.
    • Keen eye for detail and high level of accuracy.
    • Flexibility with regards to shift work (early AM start times, late PM/early AM end times)
    • Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality and service.
    • Basic knowledge of MS Office Suite and Internet Explorer

    Preferred Qualifications

    • Fluent English.
    • 1+ years’ experience in CS, retail, or service industry required.
    • Matric, Gr 12 or equivalent.
    • Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech; listening and interpreting customer needs.
    • Proficiency in basic math with ability to compute refunds before and after discounts, apply specified percentages, tiered promotional codes, and partial discounts to orders.
    • Excellent time-management, organizational, and prioritization skills.
    • Keen eye for detail and high level of accuracy.
    • Flexibility with regards to shift work (early AM start times, late PM/early AM end times)
    • Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality and service.
    • Basic knowledge of MS Office Suite and Internet Explorer

    Method of Application

    Interested and qualified? Go to Amazon on www.amazon.jobs to applyInterested and qualified candidates should apply using the Apply Now button below.
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